Jasmine Alcanzare

A hardworking and adaptable professional with over three years of BPO experience in Customer Support, KYC verification, and Content Moderation. Experienced in handling different tasks, following procedures, and helping customers. Looking for a role where I can use my skills to support operations and provide good service.

KYC Specialist - Gaming Platform - Upwork

(2025-03)

• Responsible for verifying the identity of customers to ensure compliance with AML (Anti-Money Laundering) and regulatory requirements.
• Duties include reviewing and validating personal documents (IDs, utility bills, etc.), conducting risk assessments, performing customer due diligence (CDD/EDD), and monitoring for suspicious activity.
• Ensures all KYC processes are completed accurately and within set timeframes to maintain a secure and compliant gaming environment.

FCR Email Support - Luggage/Travel Accessory Brand - TTEC

(2024-09 - 2025-03)

As an FCR Email Support, I worked to resolve customer questions and issues through email in a single reply whenever possible. I handled requests related to orders, returns, and product details, making sure customers had a smooth and positive experience. I focused on clear and simple communication, tracked cases using CRM tools (such as Kustomer), and worked with other teams when needed to find quick solutions. My goal was to ensure customers were happy and felt supported in every interaction.

KYC Specialist - FinTech - TTEC

(2023-12 - 2024-08)

As a KYC Specialist, I ensured compliance with regulatory requirements by verifying customer identities and conducting thorough due diligence. My responsibilities included reviewing customer documentation, assessing risk levels, and identifying potential red flags to prevent fraud and ensure regulatory adherence. I worked closely with compliance teams, maintained accurate records, and adhered to strict confidentiality standards.

My role required strong attention to detail, analytical skills, and a deep understanding of KYC policies and procedures to support a secure and trustworthy customer onboarding process.

Social Media Associate - European Airline - IGT Solutions

(2023-03 - 2023-08)

As a Social Media Associate, I provided real-time chat support on social media platforms, assisting customers with travel-related inquiries and resolving issues promptly. My responsibilities included answering questions about flights, bookings, and services, troubleshooting concerns, and ensuring customers had a smooth experience. I maintained a friendly and professional tone in all interactions, adhered to brand guidelines, and escalated complex cases to relevant teams when needed.

My role required excellent written communication, problem-solving skills, and the ability to handle multiple conversations efficiently while upholding KLM's commitment to exceptional service.

Content Moderator - Social Media Platform - ALORICA

(2022-03 - 2023-03)

As a Content Moderator, I reviewed and monitored user-generated content to ensure it met platform guidelines and community standards. My responsibilities included identifying and flagging inappropriate, offensive, or harmful content, resolving content-related disputes, and maintaining a safe and respectful online environment. I worked efficiently to handle large volumes of content, used moderation tools effectively, and provided feedback to improve content policies.

My role required strong attention to detail, quick decision-making skills, and a commitment to fostering a positive online experience for all users.

Bachelor of Science - Psychology - ST. VINCENT COLLEGE OF CABUYAO (2016 - 2017)

Secondary Education - CHRIST THE KING SCHOOL OF CABUYAO (2010 - 2014)