Jason

Engineering Operations and Project Coordination professional with experience supporting cross-functional teams, coordinating business operations, and maintaining project documentation and workflows. Experienced with Jira and Confluence, executive support, vendor coordination, procurement, compliance reporting, and stakeholder communication. Skilled in tracking deliverables, managing competing priorities, and supporting operational efficiency across Engineering, IT, Finance, and HR.

Software Engineering Coordinator at Kryterion, Inc. (2024-08 – Present)

• Coordinated 7 Engineering and IT onsite meetings across Cebu, Davao, and Manila, managing schedules, venues, travel logistics, and cross-functional arrangements to support project discussions and progress reviews.
• Supported Engineering teams with Jira task coordination, sprint activities, project updates, and cross-functional deliverables, tracking priorities, deadlines, and follow-ups.
• Maintained Confluence documentation, including engineering meeting minutes, sprint updates, design review notes, and operational records; tracked action items and shared status updates with leadership.
• Provided administrative support to the CTO and CIO by managing calendars, coordinating meetings, arranging travel, and preparing expense reports.
• Coordinated procurement and delivery of power stations, mobile phones, and MacBooks for Software Engineering and QA teams, liaising with vendors and internal stakeholders on requirements, quotations, purchase requests, and budget approvals.
• Maintained survey, mandatory training, policy compliance, leave, and overtime records; coordinated employee onboarding and offboarding documentation to support accurate reporting and audit readiness.
• Prepared operational and compliance reports and tracked onsite expenses, shipment reimbursements, and equipment-related purchases to support payment documentation, cost monitoring, and budget reporting.

Account Executive at Prodigy Game, Flatworld Solutions PH (2022-08 – 2024-04)

• Managed 170–200 customer support email tickets per day, resolving billing, sales, account, and order concerns while maintaining a 4.9/5 customer satisfaction score and a 99.78% email expertise rating.
• Advanced to higher-tier support within the first month after probation and became a Subject Matter Expert, handling escalations, sharing product knowledge, and mentoring team members.
• Collaborated with team members to identify recurring customer concerns and improve support workflows and issue resolution.

Bachelor of Science in Business Administration in Marketing Management – Kapalong College of Agriculture, Sciences, and Technology (2018 – 2021)