Mirakl onboarding associate/catalog manager/data quality consultant - Op360
(2024-11 - 2026-03)
- Validated and transformed AI-generated catalog data to ensure marketplace accuracy and compliance.
- Performed AI output quality checks, identifying inconsistencies and correcting product attributes.
- Optimized product listings to enhance visibility and improve customer experience.
- Guided new sellers through the onboarding process, from registration to live product uploads.
- Coordinated with internal teams to resolve integration issues and support seller success.
- Ensured compliance with marketplace standards and maintained catalog integrity.
Customer Service / IT Operation - BEST BUY (Customer Service/ IT operation ACCENTURE PHILIPPINES, INC.)
(2023-09 - 2024-08)
- Voice Handling managed incoming calls to assist customers with various issues.
- Customer Assistance addressed billing inquiries, order processing, and tracking shipments.
- Technical Support received specialized training to provide technical assistance.
- Customer Service trained in delivering exceptional customer service.
- Problem Resolution efficiently resolved customer issues to ensure satisfaction.
Graphic Design - Graphic Design - Philippines (Freelancer Local Clients) - Philippines
(2018-04 - 2023-08)
- Developed visually appealing graphics for digital and print media, including social media content and marketing materials.
- Utilized Canva and Adobe Photoshop to create high-quality designs that enhance brand identity and visibility.
- Applied strong design principles, including color theory and typography, to deliver clear and impactful visual communications.
- Ensured meticulous attention to detail and maintained high standards of design quality.
- Achieved increased audience engagement and brand recognition through effective visual content.
Theater Actor / Dance Instructor - Theater & Performing Arts (Freelance)
(2013-04 - 2021-08)
- Performed in local theater productions, showcasing strong stage presence, memorization, and teamwork skills.
- Gained experience in singing and live performance, building confidence and effective communication in front of audiences.
- Taught dance to children and young learners at an early age, emphasizing creativity, discipline, and mentoring skills.
- Applied artistic and performance skills to freelance projects, contributing to community events and small productions.
