Jasser Mercado

Validated and transformed AI-generated catalog data to ensure marketplace accuracy and compliance. Performed AI output quality checks, identifying inconsistencies and correcting product attributes. Optimized product listings to enhance visibility and improve customer experience.

Mirakl onboarding associate/catalog manager/data quality consultant - Op360

(2024-11 - 2026-03)

• Validated and transformed AI-generated catalog data to ensure marketplace accuracy and compliance.
• Performed AI output quality checks, identifying inconsistencies and correcting product attributes.
• Optimized product listings to enhance visibility and improve customer experience.
• Guided new sellers through the onboarding process, from registration to live product uploads.
• Coordinated with internal teams to resolve integration issues and support seller success.
• Ensured compliance with marketplace standards and maintained catalog integrity.

Customer Service / IT Operation - BEST BUY (Customer Service/ IT operation ACCENTURE PHILIPPINES, INC.)

(2023-09 - 2024-08)

• Voice Handling managed incoming calls to assist customers with various issues.
• Customer Assistance addressed billing inquiries, order processing, and tracking shipments.
• Technical Support received specialized training to provide technical assistance.
• Customer Service trained in delivering exceptional customer service.
• Problem Resolution efficiently resolved customer issues to ensure satisfaction.

Graphic Design - Graphic Design - Philippines (Freelancer Local Clients) - Philippines

(2018-04 - 2023-08)

• Developed visually appealing graphics for digital and print media, including social media content and marketing materials.
• Utilized Canva and Adobe Photoshop to create high-quality designs that enhance brand identity and visibility.
• Applied strong design principles, including color theory and typography, to deliver clear and impactful visual communications.
• Ensured meticulous attention to detail and maintained high standards of design quality.
• Achieved increased audience engagement and brand recognition through effective visual content.

Theater Actor / Dance Instructor - Theater & Performing Arts (Freelance)

(2013-04 - 2021-08)

• Performed in local theater productions, showcasing strong stage presence, memorization, and teamwork skills.
• Gained experience in singing and live performance, building confidence and effective communication in front of audiences.
• Taught dance to children and young learners at an early age, emphasizing creativity, discipline, and mentoring skills.
• Applied artistic and performance skills to freelance projects, contributing to community events and small productions.

Bachelor of Elementary Education - Elementary Education - Mindanao State University Datu Panas, Buug Zamboanga Sibugay, Philippines (2019-08 - 2023-08)