Javier Macauntong
Customer Service Professional, Social Media Manager, and Quality Analyst
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About
Results-driven Customer Service Professional, Social Media Manager, and Quality Analyst with extensive experience in client relations, customer support, and digital engagement. Proven ability to improve service quality, strengthen brand presence, and deliver measurable business results through strategic communication and problem-solving. Skilled in handling customer interactions, quality assurance processes, and administrative support.
Recognized for adaptability, critical thinking, and the ability to perform effectively in fast-paced environments.
Experience
CUSTOMER SERVICE REPRESENTATIVE | QUALITY ANALYST - TELEPERFORMANCE
(2021-11 - 2026-02)
- Conducted detailed quality audits and performance assessments of customer interactions, improving overall service quality by 30%.
- Developed and maintained quality metrics and reports to identify performance trends and operational improvements.
- Collaborated with cross-functional teams to refine workflows and improve customer experience.
- Helped reduce customer complaints by 10% through process improvements and coaching support.
- Delivered professional customer support while maintaining compliance with company standards and KPIs.
SOCIAL MEDIA MANAGER | CUSTOMER SERVICE REPRESENTATIVE - LUXURYPILIPINAS
(2018-07 - 2021-09)
- Increased social media followers by 40% within six months through targeted campaigns and engaging content.
- Produced graphics, captions, and promotional materials that increased audience engagement by 25%.
- Responded to customer inquiries professionally and efficiently, ensuring high customer satisfaction.
- Assisted in strengthening the brand's online presence and customer retention.
Virtual Assistant (Qualifier) - Call Expert
- Conducted cold calling and lead qualification activities.
- Verified customer information and ensured data accuracy.
- Assisted in maintaining organized client records and follow-ups.
- Supported daily administrative and customer communication tasks.
Education
Bachelor of Elementary Education - BEED - MINDANAO ISLAMIC COMPUTER COLLEGE
