Ruth Jose

Versatile Community and Client Relations professional with extensive experience in client support, social media research, and online community management. Demonstrates strong coordination, analytical, and communication skills with a consistent focus on efficiency, quality, and relationship-building. Proactive and highly organized, with a proven ability to collaborate across teams, resolve complex issues, and deliver meaningful results in dynamic environments.

Social Media Compliance & Client Support Specialist | Fama at Mindy Support (2025-06 – Present)

• Research and Verification: Conduct comprehensive social media investigations across LinkedIn, Facebook, X, Instagram, and Bluesky to verify candidate backgrounds and ensure data accuracy.
• Content Evaluation: Assess public digital behavior and content to confirm alignment with client standards and corporate values.
• Quality Assurance: Review and validate background reports prior to submission, maintaining precision and consistency.
• Ticket Management: Manage client requests through Zendesk, resolving disputes, report discrepancies, and access-related concerns with accuracy and professionalism.
• Administrative Support: Create and maintain client accounts and sub-company profiles, ensuring smooth operational flow.

Community Manager | TrueNAS at iXsystems (2025-02 – 2025-05)

• Community Management: Directed and expanded online communities across forums, Discord, Reddit, and social media platforms, fostering an inclusive and engaging environment.
• Engagement and Relationship Building: Cultivated authentic relationships with members through discussions, Q&A sessions, and direct communication to encourage participation and advocacy.
• Content Development: Designed and managed community content and social posts to boost visibility, engagement, and brand loyalty.
• Planning and Coordination: Partnered with marketing and product teams to synchronize community strategies with business objectives.
• Insights and Reporting: Produced comprehensive engagement and sentiment reports with actionable insights to enhance community growth and social presence.
• Storytelling: Compiled user success stories and case studies highlighting product value and community impact.

Social Media Technical Research and Community Manager | YouTubeTV at Cognizant Technology Solutions (2023-07 – 2025-01)

• Client Issue Resolution: Investigated and resolved software-related and client-specific issues using Buganizer and Jira, ensuring swift turnaround and optimal user experience.
• Community Engagement: Engaged with users across Reddit, forums, and social media to address inquiries and promote constructive dialogue.
• Planning and Coordination: Collaborated with technical and operational teams to escalate and resolve issues effectively.
• Social Media Support: Managed partner inquiries, participated in discussions, and facilitated interactive initiatives to strengthen engagement.
• Insights and Reporting: Delivered analytical reports with data-driven recommendations to improve user experience and platform engagement.

Partner Success Manager | YouTube at Cognizant Technology Solutions (2022-08 – 2023-06)

• Client Partnership Management: Maintained consistent communication with partners and content creators through daily to weekly meetings, depending on project scope and urgency.
• Virtual Collaboration: Conducted Google Video Calls (GVC), audio conferences, and collaborative sessions with clients, their Social Media Managers (SMM), and marketing teams to align strategies and ensure goal attainment.
• Planning and Coordination: Oversaw deliverables, project timelines, and content calendars to guarantee timely and high-quality execution.
• Cross-Team Collaboration: Worked with marketing, support, and operations teams to align community engagement initiatives with business outcomes.
• Performance Monitoring: Tracked project metrics, evaluated progress, and delivered strategic reports to support ongoing improvement and client satisfaction.

Team Manager | T-mobile at Alorica Inc (2016-06 – 2022-08)

• Performance Management: Supervised and developed a high-performing team, ensuring exceptional service quality and client satisfaction.
• Issue Resolution: Managed escalations and system downtimes using the Remedy ticketing platform, coordinating resolutions once systems were restored.
• Data Analysis and Reporting: Utilized CMS and Power BI to generate and analyze productivity and performance data, supporting coaching strategies and business planning.
• Planning and Coordination: Collaborated with cross-departmental teams to ensure seamless operations and timely issue resolution.
• Quality Assurance: Monitored service delivery and team performance to maintain consistency and identify areas for enhancement.

Specialist Course in Data Science – CIIT College of Arts and Technology Inc.

Bachelor of Science in Business Administration major in Management – Bulacan State University