Sam Van Sichem
Customer Service Quality Analyst
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About
I am a Quality Assurance Analyst with international experiences servicing the Dutch speaking market. I specialize in process improvement and operational efficiency. Throughout my career, I have contributed to enhancing quality standards, optimizing workflows, and ensuring compliance with industry best practices. My analytical mindset and problem-solving skills allow me to identify inefficiencies and implement effective solutions.
I am seeking opportunities where I can leverage my international experiences, keen eye for detail, and commitment to continuous improvement within the field of quality assurance or related disciplines.
Experience
Quality Assurance Analyst at Yource Bulgaria (2015-12 – Present)
- Monitor compliance with internal policies and external regulations.
- Report key quality metrics and provide feedback to relevant teams.
- Analyze workflows for optimizations.
- Deliver compelling tailored sales pitches via outbound calls.
- Overcome objections and handle customer inquiries.
- Monitored team calls to ensure compliance with internal policies and external regulations are followed.
Outbound Sales Representative | Quality Analyst at Lares/Nova Pecunia (2014-03 – 2015-08)
Food & Beverage Attendant at Chambar Restaurant Corporation (2012-11 – 2013-11)
- Present menus and explain specials or recommendations.
- Ensure proper presentation and check orders for accuracy.
Food & Beverage Attendant at Campsite Pian d'Amora Maintenance (2008-01 – 2009-12)
- Present menus and explain specials or recommendations.
- Ensure proper presentation and check orders for accuracy.
Education
High School – Karel de Grote College (2008 – 2009)
Middle School – Maris Stella Institute (1998 – 2002)
