Sam Van Sichem

I am a Quality Assurance Analyst with international experiences servicing the Dutch speaking market. I specialize in process improvement and operational efficiency. Throughout my career, I have contributed to enhancing quality standards, optimizing workflows, and ensuring compliance with industry best practices. My analytical mindset and problem-solving skills allow me to identify inefficiencies and implement effective solutions.

I am seeking opportunities where I can leverage my international experiences, keen eye for detail, and commitment to continuous improvement within the field of quality assurance or related disciplines.

Quality Assurance Analyst at Yource Bulgaria (2015-12 – Present)

• Monitor compliance with internal policies and external regulations.
• Report key quality metrics and provide feedback to relevant teams.
• Analyze workflows for optimizations.
• Deliver compelling tailored sales pitches via outbound calls.
• Overcome objections and handle customer inquiries.
• Monitored team calls to ensure compliance with internal policies and external regulations are followed.

Outbound Sales Representative | Quality Analyst at Lares/Nova Pecunia (2014-03 – 2015-08)

Food & Beverage Attendant at Chambar Restaurant Corporation (2012-11 – 2013-11)

• Present menus and explain specials or recommendations.
• Ensure proper presentation and check orders for accuracy.

Food & Beverage Attendant at Campsite Pian d'Amora Maintenance (2008-01 – 2009-12)

• Present menus and explain specials or recommendations.
• Ensure proper presentation and check orders for accuracy.

High School – Karel de Grote College (2008 – 2009)

Middle School – Maris Stella Institute (1998 – 2002)