Jay Ann Abellar

Detail-oriented Medical Biller and Credentialing Specialist with 8 years of healthcare experience in medical billing, claims processing, insurance verification, credentialing, and provider enrollment. Skilled in healthcare administration, accurate documentation, and client support, with a strong commitment to efficiency and quality service.

Medical Biller Supervisor at Hellorache (2022-01 – Present)

• Supervised medical billing operations, ensuring accurate claims processing and timely resolution of billing issues.
• Lead and supported the billing team while monitoring performance, quality, and compliance.

Loan Processor at Strategic Mortgage Brokers (2022-01 – Present)

• Processed/Tracked loan applications and reviewed financial documents for accuracy and completeness.
• Coordinated with clients, brokers, and lenders to ensure timely and smooth loan processing.

Team Leader at Concentrix (2020-12 – 2022-03)

• Led and coached team members to achieve performance, quality, and productivity targets.
• Handled escalations, monitored performance, and provided feedback for continuous improvement.

Agent Auditor at Concentrix (2020-03 – 2020-12)

• Audited customer interactions to ensure quality, accuracy, and compliance with standards.
• Identified performance gaps and provided feedback and recommendations for improvement.

Subject Matter Expert (SME) at Concentrix (2018-01 – 2019-02)

• Provided process guidance and support to agents for complex customer concerns.
• Assisted with coaching, escalations, and ensuring adherence to procedures.

Customer Service Representative at Concentrix (2016-10 – 2018-01)

• Assisted customers with inquiries, concerns, and account-related requests.
• Delivered accurate solutions while maintaining excellent customer service and satisfaction.

Bachelor of Science in Entrepreneurship – Eastern Visayas State University (2012-01 – 2016-12)