Jay Robles

Senior People and Culture Professional with 20+ years of experience in total rewards administration, global employee engagement, mobility, and process improvement. Proven track record of leading cross-functional teams, enhancing employee experience, and implementing cost-saving and efficiency initiatives across multinational organizations.

Senior Manager, People and Culture at TTEC (2019-01 – 2025-10)

Project Management Lead | Global Engagement Lead | Global Mobility & Immigration Lead

• Directed global People & Culture projects, improving employee experience, operational efficiency, service levels, and cost-effectiveness.
• Designed and executed project plans, collaborated with stakeholders, and ensured successful adoption of self-service HR technology solutions.
• Created global employee engagement strategies, driving recognition, wellness, and culture-building initiatives.
• Led global mobility and immigration teams, ensuring compliance, advising on policies, and managing vendor partnerships for relocation and immigration services.

HR Shared Services Delivery Lead at Accenture (2014-10 – 2019-01)

• Led end-to-end service delivery for Total Rewards, Supply & Demand, and Global Careers programs, ensuring consistent, high-quality operations across multiple HR functions.
• Implemented process improvements that streamlined workflows, reduced turnaround times, and enhanced accuracy across HR services.
• Managed service performance metrics, monitored SLAs, and conducted root-cause analysis to resolve recurring issues and elevate service standards.
• Collaborated with HR partners and COEs to support annual cycles (e.g., compensation review, policy review and implementation, career mobility), ensuring seamless execution and stakeholder alignment.
• Strengthened customer satisfaction by improving escalation handling, standardizing procedures, and ensuring timely, high-quality delivery.

Senior HR Manager | Senior HRIS Officer | Payroll Specialist at Convergys (2006-09 – 2014-10)

• Directed payroll and benefits administration for multiple locations
• Led benefits administration as functional head, ensuring compliance and employee satisfaction.
• Managed HR systems, data integrity, and reporting to support decision-making.

Payroll & Timekeeping Lead | Employee Relations Assistant at Smart Communications (2000-08 – 2006-08)

• Managed payroll operations and employee relations programs, ensuring compliance with labor policies.

Recruitment Assistant at SPI Technologies (2000-02 – 2000-05)

• Supported end-to-end recruitment processes for talent acquisition

Bachelor of Science in Psychology – Far Eastern University