Jaymee Tindoy

IT professional with experience in Jira Cloud administration, application support, and software testing. Proficient in Jira, SAP, Salesforce, and ServiceNow, with basic knowledge of SQL and Unix. Skilled in workflows, user access, reports, and automation, with a focus on problem-solving and process improvement.

Software Engineer Senior Analyst | Jira Administrator - Accenture

(2021-03)

• Manage daily Jira ticket requests, ensuring timely resolution.
• Administer user accounts for SAP, Salesforce, Tableau, Confluence, Jira and other client's tool.
• Handle user access requests, role modifications, account deletions, and reactivations according to security protocols.
• Create and maintain SOPs for administrative processes.
• Provide support and troubleshoot access issues for prompt resolution.
• Compile and present monthly reports on account management activities and daily key updates.

Jira Administrator - Alcoholic Beverage Client

(2025-07 - 2026-01)

• Configured and managed Jira projects including workflows, issue types, screens, permissions, and related settings.
• Maintained and improved workflows to streamline processes and support efficient task tracking.
• Created basic Jira automations for status updates, notifications, and routine process steps.
• Built and maintained dashboards and reports for project tracking and visibility.
• Created and configured new projects based on team requirements and standards.
• Managed user access and permissions across Jira projects.
• Supported teams with Jira usage, troubleshooting, and best practices.

IT Helpdesk | Application Support - Italian Energy Client

(2023-12 - 2025-07)

• Managed CIT environments and performed end-to-end unit testing to ensure application stability and quality
• Built and downloaded deployment packages using TeamCity and deployed releases via UDeploy
• Identified and resolved technical issues using SQL and Unix commands
• Tracked and managed test cases using Application Lifecycle Management (ALM) tools
• Facilitated knowledge transfer sessions for new team members to ensure smooth onboarding
• Participated in daily scrum meetings to monitor progress and address blockers
• Prepared weekly status reports highlighting progress, risks, and key updates

Software QA Engineer - German Bank

(2021-03 - 2023-12)

• Managed CIT environments and performed end-to-end unit testing to ensure application stability and quality
• Built and downloaded deployment packages using TeamCity and deployed releases via UDeploy
• Identified and resolved technical issues using SQL and Unix commands
• Tracked and managed test cases using Application Lifecycle Management (ALM) tools
• Facilitated knowledge transfer sessions for new team members to ensure smooth onboarding
• Participated in daily scrum meetings to monitor progress and address blockers
• Prepared weekly status reports highlighting progress, risks, and key updates

Risk Operations Analyst - Ubiquity

(2019-11 - 2021-01)

Financial Account | Chargeback

• Managed and processed client dispute cases in line with established policies and procedures
• Evaluated eligibility for provisional credit and chargebacks based on case evidence and guidelines
• Initiated credits and processed chargebacks using VROL system
• Communicated with clients to gather required information and ensure accurate case resolution

Process Executive - Infosys

(2019-03 - 2019-11)

Search Engine Account

• Monitored parcel statuses and maintained accurate delivery records in the system
• Investigated shipment delays, identified root causes, and documented findings for resolution and reporting

Business Process Associate - Accenture

(2015-02 - 2018-02)

Admin - Accenture

(2016-07 - 2018-02)

Pharmaceutical Account

• Managed and validated daily email requests to ensure accuracy, completeness, and timely processing
• Set deadlines, prioritized tasks, and escalated issues to ensure timely resolution
• Coordinated workload distribution and monitored progress to optimize resource allocation and efficiency

Claims Processor - Accenture

(2015-02 - 2016-06)

Health Insurance Account

• Reviewed and validated insurance claims to ensure accuracy, completeness, and policy compliance
• Assessed coverage eligibility and made informed approval or rejection decisions based on guidelines and supporting documentation

Bachelor of Science - Business Administration Major in Computer Science - Jose Rizal University (2010-01 - 2014-12)