Jean Ann Abay

An IT graduate with experience in administrative, technical, and creative tasks through internship, organizational, and academic work. Comfortable learning new tools and processes, with a strong willingness to contribute, and grow in a professional environment.

EXPERIENCE

Administrative Trainee (JobStart Training) at Barangay - Secretary Office | June 2026 – July 2026

• Encoded resident information for cedula and tax-related records using Microsoft Excel, helping maintain accurate and organized records.

• Handled administrative tasks such as photocopying resolutions, preparing documents, and organizing submitted program requirements, helping ensure documents were ready for administrative use.

• Reviewed hearing-related documents, completed designated forms with key information, and organized them for quick reference to upcoming hearings and their schedules.

IT Intern (On-the-Job Training) at Toyota Valenzuela | August 2025 – December 2025

• Processed allocation, scheduling, and prioritization requests using an internal business system, gaining hands-on exposure to system-supported operational workflows.

• Responded to routine employee requests and inquiries, troubleshooting common printer issues, and escalating more complex technical concerns to supervisors.

• Prepared laptops for deployment by formatting and configuring devices, installing necessary applications, and setting up laptops and meeting equipment for company activities.

• Encoded and verified employee information from existing email signatures into a standardized template to maintain accurate and consistent employee records.

• Maintained the company website in WordPress by creating, updating, and removing employee information in the marketing professionals page, keeping website information current.

• Created digital and print design materials, including social media posts, corporate flyers, tarpaulins, and short videos supporting social media promotion and internal communications.

• Organized and categorized company photo documentation by year, event, and orientation while removing duplicate and irrelevant files for easier retrieval.

Content Creator & Social Media Manager (Voluntary) at Aeoh Clothing | May 2022 – August 2022

• Developed the social media’s visual identity from scratch by creating graphics and establishing a consistent visual style for the brand.

• Prepared thrift products for sale by photographing, editing product images, and listing product information, improving its presentation for social media content.

• Managed Facebook and Instagram accounts by publishing product content and sharing posts in relevant thrift groups to reach potential buyers.

• Responded to comments, messages, and inquiries to provide information and support potential customers.

ORGANIZATIONAL EXPERIENCE

Secretary (April 2024 - Present) and a former Assistant Secretary (February 2022 - April 2024) at Bonbon Friends Youth Club (BFYC)

• Prepared solicitation and authorization letters and other administrative documents for organizational activities.

• Established and maintained the organization's official email account and structured Google Drive filing system, improving document organization and accessibility.

• Managed the organization's Facebook page by posting updates and responding to community inquiries to keep the community informed about events and activities.

• Created digital and print design materials, including social media posts, posters, tarpaulins, T-shirt layouts, and short videos to support event promotion and community engagement.

ACADEMIC PROJECTS

Project Manager | Capstone Project

Siterians ClubHive: Web-Based School Organization Management System

• Led the team by organizing tasks, monitoring development progress, and coordinating with team members throughout the system development process.

• Conducted user research and process analysis to gather technical requirements, transforming operational pain points into defined system features.

• Mapped user flows and created system wireframes and prototypes to define how users would interact with the system.

• Created and executed test cases covering normal, unexpected, and edge-case scenarios.

• Documented identified bugs and issues during testing and communicated them to the developer for resolution.

Bachelor of Science in Information Technology – Pamantasan ng Lungsod ng Valenzuela (2022 – 2026)

Senior High School in Science, Technology, Engineering, and Mathematics – Pamantasan ng Lungsod ng Valenzuela (2020 – 2022)