Jean Fel
Sr. Account Specialist
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About
Motivated professional that will use and improve my organizational skills. Aiming to contribute my strategic vision and communication skills. Seeking to apply my expertise in Data Entry, Admin Tasks, Strategic Planning and continue professional growth.
Experience
Sr. Specialist, Account Management / Commercial Enablement Lead at Concentrix CVG Philippines Inc. (2022-06 – Present)
- Managed end-to-end invoicing for multiple client accounts, ensuring 100% billing accuracy and timely submission, reducing payment delays.
- Improved invoice tracking and reconciliation processes, contributing to faster payment posting and reduced outstanding balances.
- Led contract compliance audits across departments, ensuring adherence to policies and minimizing risk exposure. Drafted and implemented contract amendments, supporting evolving client requirements and business needs.
- Collaborated with cross-functional teams to streamline billing workflows, improving operational efficiency.
Admin Assistant at BLUESTAR INTL. (2019-01 – 2025-05)
- Managed and optimized Shopify website operations, enhancing product visibility and customer engagement.
- Created marketing materials and campaigns
- Monitor E-commerce apps such as Etsy and Ebay, Pinterest, FB, Instagram & Tiktok.
- Designed marketing materials (flyers, templates, banners), contributing to seasonal campaign performance.
- Managing messages, greetings, for promos to customers.
WF Scheduling Analyst / Scheduler Planner at VXI Global Holdings B.V. (2020-06 – 2022-06)
- Developed workforce forecasts and staffing plans, aligning resources with demand to optimize service levels and reduce understaffing risks.
- Partnered with operations and leadership teams to improve scheduling efficiency and meet performance targets.
- Analyzed staffing trends and recommended shift adjustments, improving workforce utilization.
- Managed weekly and daily schedules for large teams, ensuring operational continuity.
WF Real-time Analyst at VXI Global Holdings B.V. (2015-08 – 2020-06)
- Monitored real-time operations to maintain optimal staffing levels and service performance.
- Delivered accurate and timely reports for internal and external stakeholders.
- Identified performance gaps and recommended actionable solutions to improve real-time efficiency.
- Supported operations during peak periods, ensuring service level targets were consistently met.
Education
Vocational College Graduate in Computer Secretarial major in Office Management – UNIVERSITY OF MINDANAO TECHNICAL SCHOOL
