Appointment Setter/Collection - 611 Global Services and Solution
(2022)
Outbound/Inbound
- Managed dental appointment scheduling and rescheduling in accordance with clinic availability
- Proactively informed patients of upcoming appointments to ensure attendance and continuity of care
- Coordinated appointment adjustments to accommodate patient and provider schedules
Virtual Assistant - Global VA Partners / Lead Generation
(2023 - 2023)
Inbound/Chats
- Performed data entry to support lead generation efforts
- Promoted and sold auto, home, and life insurance products
- Insurance Sales Specialist
Account Resolution Specialist / Medical Billing
(2024)
Inbound/Chats
- Assisted veterans in accurately preparing and submitting claims for VA benefits with attention to detail and confidentiality
- Scheduled veterans for Compensation and Pension (C&P) examinations conducted by licensed physicians
- Managed payment collection processes efficiently while ensuring security and compliance
- Provided prompt, professional chat support to address veteran inquiries, concerns, and follow-up requests
Appointment Setter/ Dental Accnt
(2025)
Outbound
- Efficiently scheduled appointments based on client and patient needs
- Provided advance appointment notifications to ensure patient preparedness
- Promptly managed appointment rescheduling to accommodate schedule changes
