Riza Narido

A dedicated professional with 4 years of experience in the BPO industry, specializing in scheduling appointments for healthcare accounts and Medical Billing. Experienced as an Account Resolution Specialist, assisting veterans in submitting claims for their VA benefits.

Appointment Setter/Collection - 611 Global Services and Solution

(2022)

Outbound/Inbound

• Managed dental appointment scheduling and rescheduling in accordance with clinic availability
• Proactively informed patients of upcoming appointments to ensure attendance and continuity of care
• Coordinated appointment adjustments to accommodate patient and provider schedules

Virtual Assistant - Global VA Partners / Lead Generation

(2023 - 2023)

Inbound/Chats

• Performed data entry to support lead generation efforts
• Promoted and sold auto, home, and life insurance products
• Insurance Sales Specialist

Account Resolution Specialist / Medical Billing

(2024)

Inbound/Chats

• Assisted veterans in accurately preparing and submitting claims for VA benefits with attention to detail and confidentiality
• Scheduled veterans for Compensation and Pension (C&P) examinations conducted by licensed physicians
• Managed payment collection processes efficiently while ensuring security and compliance
• Provided prompt, professional chat support to address veteran inquiries, concerns, and follow-up requests

Appointment Setter/ Dental Accnt

(2025)

Outbound

• Efficiently scheduled appointments based on client and patient needs
• Provided advance appointment notifications to ensure patient preparedness
• Promptly managed appointment rescheduling to accommodate schedule changes

Bachelor of Science in Business Management - Business Management - Joji Ilagan International School