Sr. Specialist, Account Management / Commercial Enablement Lead at Concentrix CVG Philippines Inc. (2022-06 – Present)
- Managed end-to-end invoicing for multiple client accounts, ensuring 100% billing accuracy and timely submission, reducing payment delays.
- Improved invoice tracking and reconciliation processes, contributing to faster payment posting and reduced outstanding balances.
- Led contract compliance audits across departments, ensuring adherence to policies and minimizing risk exposure. Drafted and implemented contract amendments, supporting evolving client requirements and business needs.
- Collaborated with cross-functional teams to streamline billing workflows, improving operational efficiency.
Admin Assistant at BLUESTAR INTL. (2019-01 – 2025-05)
- Managed and optimized Shopify website operations, enhancing product visibility and customer engagement.
- Created marketing materials and campaigns
- Monitor E-commerce apps such as Etsy and Ebay, Pinterest, FB, Instagram & Tiktok.
- Designed marketing materials (flyers, templates, banners), contributing to seasonal campaign performance.
- Managing messages, greetings, for promos to customers.
WF Scheduling Analyst / Scheduler Planner at VXI Global Holdings B.V. (2020-06 – 2022-06)
- Developed workforce forecasts and staffing plans, aligning resources with demand to optimize service levels and reduce understaffing risks.
- Partnered with operations and leadership teams to improve scheduling efficiency and meet performance targets.
- Analyzed staffing trends and recommended shift adjustments, improving workforce utilization.
- Managed weekly and daily schedules for large teams, ensuring operational continuity.
WF Real-time Analyst at VXI Global Holdings B.V. (2015-08 – 2020-06)
- Monitored real-time operations to maintain optimal staffing levels and service performance.
- Delivered accurate and timely reports for internal and external stakeholders.
- Identified performance gaps and recommended actionable solutions to improve real-time efficiency.
- Supported operations during peak periods, ensuring service level targets were consistently met.
