Jean Serrano

Certified Home Care Scheduling Specialist with over 10 years of experience in healthcare support, customer service, administrative coordination, and client communications. Skilled in caregiver scheduling, shift coordination, client updates, conflict resolution, documentation management, and service delivery. Proven ability to manage multiple priorities in fast-paced environments while maintaining accuracy, professionalism, and exceptional customer satisfaction.

Seeking a Home Care Scheduler or Healthcare Virtual Assistant position where I can contribute strong organizational and communication skills to support quality patient care.

Benefits Customer Service Representative (Healthcare Account) - Willis Towers Watson Global Business Services, Inc.

(2022-08 - 2023-08)

• Assisted members with healthcare benefit inquiries and claims support.
• Maintained accurate documentation and member records.
• Coordinated with internal teams to ensure timely issue resolution.
• Handled confidential healthcare information while maintaining compliance standards.
• Delivered exceptional customer service through phone and email support.

Customer Service Representative - Synchrony Financial Global Services Philippines, Inc.

(2021-03 - 2022-08)

• Managed account inquiries and billing concerns.
• Documented customer interactions and account updates accurately.
• Resolved customer issues while consistently meeting service-level expectations.
• Maintained high customer satisfaction scores.

Senior Process Associate – Australian Motor Insurance - WNS Global Services

(2017-06 - 2018-07)

• Processed insurance claims and policy documentation.
• Coordinated claim-related inquiries between departments.
• Ensured accuracy and compliance in all customer records.

Senior Process Associate – Financial Account - Infosys BPM

(2016-02 - 2016-08)

• Supported clients with financial account inquiries.
• Maintained accurate transaction records and documentation.
• Assisted with issue resolution and process improvements.

Customer Service Representative – US Telecommunications Account - Convergys Philippines

(2015-04 - 2015-08)

• Provided customer support for billing, account, and service concerns.
• Resolved inquiries while maintaining quality and productivity standards.

Shared Services Coordinator - Emerson Network Power

(2010-01 - 2015-03)

• Coordinated business processes across multiple departments.
• Managed reports, documentation, and workflow tracking.
• Supported internal stakeholders through effective communication and administrative coordination.

Business Process Associate - American Data Exchange Corporation

(2006-02 - 2009-12)

• Processed mortgage-related documentation with high accuracy.
• Maintained data integrity and met production targets consistently.

Bachelor of Science - Computer Studies - Philippine State College of Aeronautics