Jansen Cadorna

Hi, I’m Jansen! I am an award-winning Customer Service Specialist and Virtual Assistant with over 3 years of experience working with top US banking (Wells Fargo) and telecom (Verizon) accounts. I specialize in client retention, CRM data entry, and handling sensitive billing or account tasks with 100% accuracy.

If you are looking for a reliable professional who can work flexible hours across any time zone, strictly adhere to Standard Operating Procedures (SOPs), and keep your clients happy, I am ready to help.

💡 WHY HIRE ME:

• Proven Track Record: Winner of 10+ performance and top-seller awards.

• Highly Tech-Savvy: Expert in CRM systems, Genesys Cloud, WellSky, and AI tools (ChatGPT/Claude) to maximize daily output.

• No-Risk Remote Setup: Equipped with high-speed fiber internet, a backup connection, a noise-canceling headset, and a completely quiet home office.

Available for full-time, long-term remote roles. Let’s chat about how I can support you!

professional.jansen.cadorna@gmail.com

Home Care Scheduler & Recruiter (Agency Training) at ClearDesk (Agency) (2026-07 – 2026-08)

• Completed comprehensive non-medical home care training focused on client care alignment, roster logistics, and platform management using wellsky.
• Practiced matching caregiver qualifications and availability with strict client care plans to optimize service delivery schedules.
• Trained to handle real-time schedule modifications, fill urgent last-minute shifts, and update care rosters accurately.
• Developed clear operational communication protocols for coordinating with US-based overnight schedulers and escalating issues to Client Care Coordinators.

Customer Service Associate at Wells Fargo International Solutions, LLC (2025-10 – 2026-06)

• Resolved unauthorized charge claims, billing inquiries, account balance requests, and fraud-related banking concerns in full compliance with company and security policies.
• Supported customers with online banking access, account management, and fraud concerns, ensuring safe and secure banking experiences.
• Top Performer – March & April 2026 | Ranked #2 in team efficiency for Q1 2026.

Customer Service Representative at Foundever Philippines Corporation, Alabang (2023-03 – 2025-09)

• Handled Verizon wireless account concerns including billing, payment processing, account management, and technical troubleshooting for a large US-based telecoms client.
• Consistently drove revenue through compliant upselling and product promotion while maintaining top-tier OSAT/CSAT scores.
• Top Seller – July, Aug & Dec 2024; Feb & Mar 2025 | Top Performer – Jul, Oct, Nov & Dec 2024 | Top OSAT/CSAT – Aug & Nov 2024.
• Top Agent Rank #7 in Q4 2024 and Rank #4 in Q1 2025 — placing in the top tier of the team for two consecutive quarters.

Food Service Associate at Dairy Queen – SM Molino (2022-03 – 2022-08)

• Delivered prompt, friendly frontline service in a fast-paced retail food environment, building strong interpersonal and multitasking skills.

BS in Customs Administration – Philippine Merchant Marine School (2019 – 2023)

Senior High School in General Academic Strand – Saint Francis of Assisi College, Bacoor (2017 – 2019)