Jeanvic Pelaez

With almost four years of BPO wizardry and three years as a virtual assistant extraordinaire focusing on executive support and property management, I've got a knack for turning chaos into streamlined success! My superpower? Meeting deadlines and smashing expectations like a pro, which has turned my teams into productivity machines!

I tackle challenges head-on, making processes smoother than butter and service delivery sparkle. I thrive in the fast lane, picking up new tech and ideas faster than a speeding bullet, all while rolling out innovative solutions. I'm pumped to put my skills and relentless work ethic to good use in future adventures that scream growth and success!

Executive Assistant/Project Mgmt Admin Assistant - Gassen Inc - Eden Praire, Minnesota

(2024-12 - 2026-01)

• Assist in daily billing of invoices to vendors and associations, ensuring accuracy and timely processing.
• Draft and distribute maintenance contracts and proposals to associations, supporting business development and service adoption.
• Provide direct support to 2 executives and 5 project managers, managing workload priorities, billing tasks, and unpaid invoice follow-ups.
• Coordinate weekly L10 meetings and quarterly rocks, preparing agendas, tracking progress, and ensuring accountability.
• Manage project communications in CompanyCam, including bulletins sent to tenants across associations.
• Maintain and update the company scorecard throughout the year, tracking KPIs and performance metrics.
• Act as liaison with vendors and property managers to chase unpaid invoices, resolving discrepancies and maintaining positive relationships.
• Streamlined billing and collections process, reducing unpaid invoices backlog.
• Enhanced executive productivity by managing recurring meetings and workload tracking.
• Improved association engagement through clear, timely proposals and project bulletins.

Property Manager/Executive Assistant - Lily Oak Incorporated - Washington DC

(2024-02 - 2026-01)

• Addressing tenant inquiries, grievances, and requests with care.
• Overseeing the tenant application journey, which includes screening applicants (Section 8/low-income tenant processing), performing background checks, and negotiating lease agreements.
• Orchestrating regular maintenance and repairs to guarantee properties are pristine and comply with safety standards.
• Collecting rent from tenants, ensuring timely payments, and managing budgets, expenses, and financial records with precision.
• Renewing leases and ensuring compliance with lease terms from both parties while maintaining meticulous lease records and documentation.
• Crafting and executing marketing strategies to captivate prospective tenants, advertising vacancies through diverse channels like online listings, signage, and networking.

Property Manager/Shift Supervisor - StayNue Holdings

(2023-11 - 2024-08)

• Manage and receive incoming messages and calls, ensuring that all concerns and inquiries from rental sites are addressed promptly and properly.
• Coordinate by phone or email with teammates, The Management, on-site contractors, and other vendors, as applicable to resolve issues.
• Monitor and act upon payment disputes or refund requests from clients; provide all information required.
• General projects involving outreach, calls, admin, personal assistance, research, etc.
• Process payments via the payment processor in use; submit invoices where needed, and answer bookkeeper questions.
• Monitor, report, and act upon any incidents on assigned properties where CCTV is installed.
• Proactively communicate concerns, updates, feedback, etc. with stakeholders.

Executive Assistant - Freelance (iMatter Founder) - Detroit MI

(2024-03 - 2024-09)

• Managed email correspondence for timely and efficient communication.
• Created engaging content with a focus on grammar, style, and formatting.
• Organized calendars and coordinated meetings to avoid scheduling conflicts.
• Effectively managed reminders and deadlines for team alignment.
• Coordinated travel arrangements prioritizing cost-effectiveness and convenience.
• Maintained detailed travel itineraries, showcasing precision and excellence.
• Coordinate daily executive activities and maintain calendars.
• Enter and track financial expenses in Xero and QuickBooks.
• Create social media content for Delonix, including job postings and events.
• Manage social media accounts for the company and CEO.
• Assist with scheduling conference calls and travel arrangements, ensuring confidentiality.
• Draft various documents, including letters and memos.
• Maintain positive relationships with staff and customers, and perform additional duties as needed.
• Prepare and process payslips and other documents via QuickBooks Online.

Executive Assistant - Freelance (CEO of Delonix Corp.) - Australia

(2022-03 - 2022-12)

• Coordinate daily executive activities and maintain calendars.
• Enter and track financial expenses in Xero and QuickBooks.
• Create social media content for Delonix, including job postings and events.
• Manage social media accounts for the company and CEO.
• Assist with scheduling conference calls and travel arrangements, ensuring confidentiality.
• Draft various documents, including letters and memos.
• Maintain positive relationships with staff and customers, and perform additional duties as needed.
• Prepare and process payslips and other documents via QuickBooks Online.

Airbnb Customer Specialist - TDCX - Cebu, PH

(2022-04 - 2023-11)

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.

Technical Support Specialist - Microsoft Office (Concentrix) - Cebu, PH

(2020-04 - 2021-08)

• Primary support for clients under Microsoft Office accounts internationally and utilized client-based tools and application for customer management and servicing to boost customer loyalty.

Department Coordinator - International Pharmaceuticals Inc - Cebu, PH

(2021-10 - 2022-04)

• Evaluate and align daily activities within the department to achieve goals and meet deadlines.
• Support budget preparation, oversee expense management, schedule conference calls, and arrange travel logistics, including equipment.
• Ensure confidentiality of department information and respond quickly to work-related requests.
• Assist in preparing meeting materials and business presentations, while also maintaining department files.
• Monitor and evaluate the efficiency of logistics processes, providing recommendations for improvements to enhance overall workflow and reduce delays.

Bachelor of Science - Industrial Engineering - University of San Jose Recoletos (2020)