Giselle Dalman

Project & Operations Manager VA with 4+ years of experience coordinating cross-functional teams, managing recurring operational processes, and keeping 50+ concurrent projects on schedule, fully remote and PM-certified (Procore). Skilled in building reporting systems, tracking compliance and deadlines, and serving as the central communication hub between clients, vendors, and internal teams. Reduced launch delays by 60% and communication bottlenecks by 60% through standardized workflows and proactive follow-up.

Comfortable with AI-assisted tools (ChatGPT, Claude, Gemini) and experienced documenting processes for team-wide adoption.

Operations Manager at Sign Design Group of New York (2022-07 – 2026-08)

Signage Company

• Coordinated and managed 50+ projects monthly across cross-functional teams, following up proactively with installers, vendors, and internal departments to keep deliverables and deadlines on track.
• Built and documented standardized workflows and SOPs to streamline task tracking and client coordination, reducing communication delays by 60% and improving accountability across teams.
• Served as the central point of contact across installers, project managers, vendors, and contractors, triaging 100+ daily emails and prioritizing urgent requests to keep every project moving from kickoff to completion.
• Reduced launch delays by 60% through scope refinement, timeline templates, documentation review, and production release coordination.
• Tracked compliance requirements and delivery documentation across international vendors, ensuring recurring reporting and import/export processes were completed accurately and on time.
• Led vendor sourcing and onboarding of 10+ international suppliers, improving procurement efficiency and reducing project losses by 80%.

Property Inspection Administrator at Property Inspection Network Ltd. (2025-10 – 2026-06)

Real Estate Support Services | Part-time

• Managed high-volume client communication, responding same-day to 10+ clients daily and maintaining organized records of every interaction for continuity and accountability.
• Coordinated and scheduled recurring appointments for 3 field inspectors daily, verifying details before confirming bookings to maintain zero double-bookings and zero scheduling conflicts.
• Maintained 100+ client records with meticulous accuracy, ensuring information was properly documented for follow-up support.
• Managed and automated scheduling systems (Calendly) to reflect real-time availability and prevent gaps in recurring bookings.

Chat Support at Concentrix (2020-05 – 2022-07)

• Resolved 100+ customer support tickets related to inquiries, orders, and after-sales service, coordinating with internal teams to reduce repeat contacts by 30%.
• Documented and organized 100+ customer interaction records with high accuracy, supporting seamless follow-ups across support teams.

Bachelor of Science in Major in Psychology – Our Lady of Fatima University (2022)