Jeffrey Albert Caandi

Accomplished IT professional with 15+ years of experience in network and infrastructure technologies across enterprise and service provider environments. Expertise spans network operations leadership, Juniper-focused engineering, network security operations, and major incident management. Proven ability to lead 24x7 global operations, mentor technical teams, govern SLA performance, and drive root-cause remediation.

Combines deep technical knowledge in routing, switching, MPLS, VPN, and firewalls with operational leadership, stakeholder communication, and ITIL-aligned service management.

Network L3 Engineer / Operations Lead - Accenture client Network Product Line

(2025-01)

• Escalation point for complex global network incidents and strategic initiatives.
• Direct troubleshooting across enterprise routing, switching, WAN, VPN, and SDWAN.
• Mentor L1/L2 teams, enforce operational discipline, and drive continual service improvement.

Network Security Operations Lead - Accenture client Network Product Line

(2024-01 - 2024-12)

• Sub-lead for global security tower; managed firewall operations, VPN governance, and compliance.
• Partnered with stakeholders to enforce IRM/CDP controls and maintain secure connectivity.

Juniper SME / Site Reliability Engineer - Accenture client Network Product Line

(2021-01 - 2023-12)

• Provided advanced Juniper routing/switching support, lab buildouts, and student guides.
• Applied SRE practices: monitoring, automation, incident response, and reliability improvements.
• Served as lead technical resource during major incident management responses.

Technical Manager / Sr. Network & Security Engineer - Systems Integration Environment

Prior role

• Directed network design, implementation, and troubleshooting across enterprise and service provider clients.
• Delivered customer support, technical training, and project documentation.