Customer Service Expert
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I am a dedicated and highly qualified customer service professional with over 7 years of extensive experience and close to a year as a property management subject matter expert. Ever passionate about the service industry, I face each challenge with creativity and ingenuity. My goal is to seek a rewarding career while continuously enhancing my knowledge and creativity.
AIRBNB SUPPORT / VIRTUAL ADMIN ASSISTANT (WFH) - MY SUITE BNB - Toronto / Vancouver / NYC
(2026-05 - 2026-08)
A CA based company that offers short term property rental within Toronto / Vancouver / NYC area. Served as a Customer Service Representative / Property Rental Assistant.
CUSTOMER SERVICE REPRESENTATIVE / VIRTUAL ADMIN ASSISTANT (WFH) - RIVER CITY APPLIANCE INC - Sacramento Area
(2025-09 - 2026-05)
An AUS based company that offers appliance repair within Sacramento Area. I served as a Customer Service Representative / Dispatch Coordinator / appointment setter.
CUSTOMER SERVICE REPRESENTATIVE - SECURE PARKING - EMAPTA
(2025-02 - 2025-07)
An Australian Account who offers private car park for the locals and tourist. We assist customer's inquiry about the car park. Help them in and out of the facility. Help customers who are having difficulties inside and outside of our car park.
SME - PROPERTY MANAGEMENT - PULS - TECHNODREAM
(2022-03 - 2022-06)
RESERVATIONS SPECIALIST - IHG (SC RESERVATIONS PHILS)
(2022-03 - 2024-12)
As a Reservations Specialist, I provide an industry leading reservation solution in English as well as build rapport with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience.
CUSTOMER CARE ASSOCIATE - Concentrix
(2018-01 - 2022-03)
Customer Service Representative - Teleperformance
(2015-06 - 2016-06)
ESL Teacher - ABC360
(2017-05 - 2018-01)
ASSOCIATE OF ARTS - HOTEL AND RESTAURANT MANAGEMENT - UNIVERSITY OF BAGUIO (2010 - 2012)
