Jely Pandili

Detail-oriented Virtual Assistant and Communication Specialist with hands-on experience in cold calling, live chat engagement, content editing, and administrative support. Proven ability to generate leads through outbound calls, maintain consistent client conversations, edit digital content, and manage communication channels. Adept at handling high-volume messaging, coordinating tasks, and supporting business operations in fast-paced remote environments

Chat Support / Online Chatter at Freelance (2021-01 – 2022-12)

Managed live chat conversations and customer inquiries across messaging platforms with focus on response time and customer satisfaction

• Manage live chat conversations while responding to customer inquiries across messaging platforms.
• Maintain 100% active engagement with clients to improve response time and customer satisfaction
• Provide accurate product or service information while maintaining professional tone

Cold Calling & Lead Generation Assistant at Direct Client (2024-01 – 2024-12)

Conducted outbound calls to potential clients to introduce services and qualify sales leads with CRM tracking

• Conduct 80% outbound calls to potential clients to introduce services and qualify sales leads
• Identify decision-makers and collect key prospect information for follow-up
• Record lead details and call outcomes in CRM and lead tracking spreadsheets

Virtual Assistant / Administrative at Corporate (2025-01 – Present)

Manages email inboxes, meeting scheduling, and administrative coordination for corporate clients

• Manage email inboxes, categorize messages, and prioritize client responses as well as Schedule meetings, coordinate calendars, and send reminders for appointments