Jemima Opague

Results-oriented operations leader with over 3 years of experience in managing teams, optimizing workflows, and driving accuracy in high-volume financial and data operations. Proven track record in supervising cross-functional teams, improving process efficiency, and ensuring compliance with quality standards. Adept at performance management, operational reporting, and continuous process improvement in fast-paced, target-driven environments.

Transactions Supervisor - Aumni PH, Inc. (a J.P. Morgan Company) - Baguio City, Philippines

(2023-10 - 2026-03)

• Led a team of 30 members while consistently meeting productivity and operational KPIs.
• Monitored productivity, performance, and workflow coordination to meet operational targets.
• Resolved operational issues and Jira support tickets within SLA timelines while maintaining accurate documentation.
• Developed SOPs and supported onboarding and training of team members.

Associate Data Operations Manager - Aumni PH, Inc. (a J.P. Morgan Company) - Baguio City, Philippines

(2023-03 - 2023-09)

• Managed workflow coordination, reporting, and operational documentation.
• Conducted quality assurance reviews, reconciliations, and data validation.
• Led a team of 15 members to meet productivity and operational targets.

Junior Data Operations Manager - Aumni PH, Inc. (a J.P. Morgan Company) - Baguio City, Philippines

(2022-02 - 2023-02)

• Supervised daily operations and led a team of 10 members.
• Provided customer support and resolved Zendesk support tickets.
• Maintained databases, spreadsheets, and operational records.
• Recognized as part of the Best Team (2022) for operational performance and collaboration.

Data Operations Team Lead - Aumni PH, Inc. (a J.P. Morgan Company) - Baguio City, Philippines

(2021-10 - 2022-01)

• Led a team of 3 members in processing high-volume investment data.
• Monitored accuracy standards and ensured timely completion of tasks.
• Supported workflow coordination and daily operational processes.

Data Operations Analyst - Aumni PH, Inc. (a J.P. Morgan Company) - Baguio City, Philippines

(2021-02 - 2021-09)

• Processed and verified investment data with accuracy and attention to detail.
• Performed data validation, reconciliation, and quality check of investment data.
• Maintained digital records and updated operational documentation.

Bachelor of Science in Business Administration - Financial Management - University of Baguio (2014-08 - 2020-03)