Jenelle Tenorio

Proactive and detail-oriented Customer Service Representative and Virtual Assistant with over 2 years of experience supporting clients across phone, email, and chat. Skilled in handling high-volume customer interactions, managing billing and collections, and coordinating client requests efficiently. Experienced in CRM systems, appointment scheduling, and administrative support, with a strong ability to resolve issues while maintaining high customer satisfaction.

Adept at working in remote environments and supporting international clients.

Accounts Receivable & Fleet Operations Specialist at Voyager Global Mobility (2025-01 – 2026-01)

• Managed customer interactions through email, SMS, and phone calls, responding to inquiries pertaining to payments and collections, utilizing HubSpot CRM for documentation.
• Successfully handled an average of 30 outbound and 25 inbound calls daily, providing support and resolving billing issues while maintaining accuracy in documentation.
• Served as the first point of contact for roadside assistance requests, effectively coordinating responses for accident-related incidents.
• Achieved a 95% on-time payment performance by proactively following up on outstanding balances and resolving discrepancies.

Customer Service Representative-Medicare Part D at WellCare Health Plans, Inc (2024-01 – 2025-01)

• Provided comprehensive customer support for Medicare Part D members, addressing inquiries regarding benefits, billing, and prescription authorizations.
• Explained complex concepts such as copay, coinsurance, deductibles, and the differences between preferred and standard pharmacies to members to enhance their understanding of their plans.
• Maintained a 99% accuracy rate while processing 40+ member inquiries weekly, contributing to high customer satisfaction scores exceeding 85%.
• Ensured compliance with HIPAA regulations while handling sensitive member information.

Administrative & Legal Experience at Local Government Town Hall City of Santo Tomas (2019-01 – 2023-01)

• Conducted data collection and analysis, supporting local workforce initiatives, while providing administrative support to legal and governmental operations.
• Prepared reports and documentation, assisting with internal communications, and maintaining organized records.

Bachelor of Arts in Political Science, Major in International Studies – University of Batangas