Jennifer Copo
Billing/Collections Officer, chat and email
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About
I’ve been working as a Customer Service Specialist for more than 11 years and have developed impeccable phone, email and chat manners, and have acquired the ability to calm agitated and stressed customers. In my previous jobs, I have been accustomed to working on simultaneous applications to assist customers, supported 2-3 customers via chat, and emailing customer’s queries and complaints in a timely and accurate manner. I would love to share my years of experience to help your company grow and exceed goals and expectations.
Experience
Billing/Collections Officer
Orchid Cybertech Services Inc. | 2015 - present
*address and solve client billing and technical questions and issues
*receive AND sort payments and keep accurate record of client accounts and outstanding balances
Technical Support Representative
Acquire Asia | 2014-2015
*Identifies and resolve customer's problems with computer hardware and internet connection.
*Guide customers with diagnostic and troubleshooting processes and collaborate with other staff to resolve issues.
Account Specialist
Sykes Asia | 2011-2014
*Provide customers with detailed information about policies and products. We provide reasons why claims are approved or rejected.
*Speak with providers to ensure claims are accurate, and payments are received promptly
Education
Associate Graduate
Mass Communication Technology La Verdad Christian College
