Jenny Jhon Sumulong

I help service-based entrepreneurs and coaches automate their leads, sales, and client onboarding using GoHighLevel, AI tools, and conversion funnels.

With years of experience in customer service, workflow automation, and social media management, I build systems that save time, boost conversions, and simplify operations. I combine automation strategy, design, and client experience to help businesses grow sustainably.

EMPLOYMENT HISTORY

GoHighLevel Specialist | SaaS Comrade (Freelance / Personal Brand)

January 2025 – Present

• Build automated lead, sales, and onboarding systems using GoHighLevel
• Create conversion-focused funnels and nurture workflows
• Integrate AI chatbots and optimize CRM pipelines

Customer Service Advocate | ClearSource 

November 2021 – December 2024

• Delivered high-quality customer service and technical support for U.S.-based clients
• Consistently achieved QA, AHT, and CSAT performance targets
• Collaborated with teams to enhance process efficiency and client satisfaction

Key Skills: Customer Service, CRM Systems, Client Retention, Problem Solving

Customer Service Representative | Concentrix Limited Company

August 2018 – October 2021

• Assisted customers with general concerns, billing, troubleshooting, activations, and sales pitches for phones and insurance
• De-escalated irate customers and provided extra-mile resolutions
• Consistently met target sales and performance scorecards

Key Skills: Customer Support, Billing Assistance, Troubleshooting, Sales, De-escalation

Account Analyst | Empire East Land Holdings, Inc.

April 2018 – July 2018

• Created listings promoting real estate properties
• Assisted customers in purchasing land and condominium units
• Prepared necessary documents and requirements to close sales

Key Skills: Real Estate Sales, Client Relations, Documentation, Marketing

Social Media Manager (Part-Time) | Freelance Clients

May 2022 – November 2024

• Managed content calendars, branding, and engagement for service-based entrepreneurs
• Designed social media visuals and marketing materials using Canva
• Increased engagement and visibility through consistent posting and analytics tracking

Key Skills: Social Media Management, Canva, Content Strategy, Branding

Bachelor’s Degree in Business Administration

Pamantasan ng Lungsod ng Pasig

Graduated in 2017