John Carlo Quilizadio

Chat Support & Customer Service

• Handling live chat conversations with empathy, professionalism, and clarity.
• Resolving customer inquiries, complaints, or issues efficiently.
• Providing product/service guidance and troubleshooting support.

• Reviewing and classifying online content according to guidelines.
• Monitoring sensitive topics and maintaining a safe, positive community environment.
• Ensuring compliance with client policies and industry standards.

• Managing schedules, emails, and communications for individuals or teams.
• Uploading and organizing digital content, including graphics and documents.
• Supporting operational efficiency through accurate data entry and task management.

• Handling detailed data entry, timestamping, and record-keeping.
• Analyzing content for trends or patterns.
• Maintaining high accuracy while managing large volumes of information.

• Comfortable with CRM systems, chat platforms, and remote communication tools.
• Proficient in design and document tools (Adobe Illustrator, InDesign, Acrobat).
• Quick to learn new software and adapt to company-specific systems.

Content Moderation @ TaskUs

Antipolo City

NOVEMBER 2021 — FEBRUARY 2025

● Review, classify and/or remove content according to client guidelines, using

specific tools and channels.

● Understand and remain updated on changing client policies and guidelines.

● Participate in process improvement initiatives that improve quality and

efficiency of work.

● Participate in continuous training programs and workgroup discussions for

optimal development in the role.

● Engage in conversation around socially sensitive topics with the purpose of

keeping our communities safe.

Virtual Assistant @ Fanprint / Bent Piton

JULY 2019 — NOVEMBER 2021

● Collaborated closely with designers to adjust and format graphics while

maintaining brand guidelines.

● Ensured designs met size, resolution, and quality standards for various printing

methods and merchandise.

● Handled and uploaded high-volume designs to Amazon and various online

marketplaces.

● Delivered error-free, production-ready designs under tight deadlines,

supporting high-volume output.

● Used Adobe Illustrator, InDesign, and Acrobat to automate the creation of

single designs and generate multiple variations.

Customer Service Representative @ Teletech

Cainta, Rizal

NOVEMBER 2017 — JULY 2019

● Provided exceptional customer support via phone, email, and chat, addressing

inquiries and resolving issues promptly.

● Met and exceeded performance targets, including response time, resolution

rates, and customer satisfaction scores.

● Assisted customers with product information, troubleshooting, and order

processing to enhance their experience.

● Answered all questions regarding products and promotions.

● Maintained up-to-date knowledge of products, services, and policies to ensure

accurate and efficient assistance.

Lead Generation Specialist - Cold Calling @ AKA Global Outsourcing Solutions

Cardona, Rizal

JANUARY 2017 — OCTOBER 2017

● Conducted 200-400 cold calls daily to engage potential clients and introduce

suitable health insurance policy options.

● Engaged prospects to understand their needs and provide relevant information about available plans.

● Identified and qualified potential leads to ensure a strong pipeline for the sales team.

● Evaluated client needs during initial outreach to determine the most suitable health insurance options.

● Nurtured leads by maintaining consistent communication, tracking engagement, and coordinating timely follow-ups.

Data Processor @ M&M Data Processing Corporation

Angono, Rizal

2014 — 2016

● Analyzed 3 to 4 full basketball game videos daily, focusing on time-stamping

key moments and tracking various statistics.

● Maintained a high level of accuracy, consistently providing statistics with a 95%

to 100% accuracy rate.

● Identified and recorded key events such as points scored, assists, rebounds,

and fouls to compile comprehensive game data.

● Applied attention to detail to ensure that all timestamps and statistics were

precise and aligned with the video footage.

● Utilized specialized software and tools to enhance data accuracy and

streamline the processing workflow.

Bachelor of Science in Computer Science

National College of Business and Arts @ Taytay, Rizal

•Gained hands-on experience in coding, algorithms, data structures, and software development through coursework and projects.

• Enhanced problem-solving and critical thinking skills by tackling real-world challenges and optimizing code performance.
• Developed knowledge of operating systems, databases, and cloud computing technologies.
• Gained hands-on experience in networking, hardware troubleshooting, and IT infrastructure management.