Jeric Jed Bantilan
Administrative Specialist (Transcription & Ops)
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About
Versatile operations specialist and team leader with 15+ years of experience in back-office support, IT troubleshooting, and transcription. Skilled in managing teams, preparing performance reports, and ensuring accuracy in data entry. Adept at remote work environments, with proven ability to deliver results under tight deadlines.
Experience
Operations Specialist at Smart Ecosystems Philippines Inc. (2023-12 – Present)
Managed back-office operations for Scale AI projects and prepared performance reports.
- Managed back-office operations for Scale AI projects
- Prepared daily, weekly, and monthly reports to track performance trends
Team Lead / Supervisor at Ubiquity Global Services (2021-10 – 2023-06)
Supervised agents and managed performance metrics.
- Supervised 15–20 agents, ensuring customer metrics were met
- Conducted coaching sessions and prepared performance reports
IT Support at InfoSmart Australia (2020-04 – 2021-04)
Oversaw IT support operations and infrastructure management.
- Oversaw IT support operations, troubleshooting client systems
- Delivered status reports and action plans for network infrastructure
CCTV Supervisor at Saudi Company for Hardware (2016-09 – 2018-09)
Led CCTV operations and ensured operational security.
- Led CCTV operations across multiple stores in KSA
- Conducted monthly maintenance and ensured operational security
Team Lead / Supervisor at Transcom Asia (2005-09 – 2010-01)
Managed team for Comcast DTA support and performance.
- Managed a team for Comcast DTA support
- Conducted performance appraisals and ensured service quality
Account Executive / Loan Officer at NWTF, Inc. (2002 – 2004)
Provided financial services to women entrepreneurs.
- Provided financial advice and loans to women entrepreneurs
- Managed cash disbursement and weekly collections
Medical Representative at Biomedis, Inc. / United Laboratories (2001 – 2001)
Promoted pharmaceutical products to healthcare professionals.
- Promoted pharmaceutical products to healthcare professionals
- Conducted market analysis and product research
Education
B.S. Nursing in Nursing – Riverside College (2012 – 2015)
B.S. Commerce in Business Management – University of Negros Occidental-Recoletos (1996 – 2000)
