Jay Ann Mendez

Driven and detail-oriented professional with a strong track record in workflow optimization, regulatory compliance, and administrative operations. Skilled in managing high-volume tasks, synthesizing complex data, and executing robust case and record management with strict accuracy, high discretion, and operational excellence.

Property Specialist - PHINMA Maayo San Jose - Banay Banay 2nd, Batangas

(2024-01 - 2024-04)

• Lead Generation & Client Acquisition: Generated and qualified 50+ prospective buyer leads monthly through targeted networking, open house campaigns, and outbound cold calls.
• Sales Presentations & Advisory: Conducted 30+ high-impact property viewings, effectively matching client lifestyle requirements and budgets to suitable real estate developments.
• Contract Negotiation & Closing: Facilitated buyer end-to-end purchasing processes, successfully negotiating payment terms and closing documentation while maintaining a 100% compliance rate with sales guidelines.

Service Crew & Shift Assistant - Samgyup BBQ & Grill - Lipa City, Batangas

(2019 - 2020)

• Customer Relations & Order Accuracy: Serviced 100+ daily patrons in a fast-paced environment, maintaining a 98% order accuracy rate and consistently positive customer feedback.
• Operational & Staff Scheduling: Assisted management in drafting weekly team duty rosters, training 5+ new hires on standard operating procedures, and streamlining floor workflows.
• De-escalation & Conflict Resolution: Resolved complex customer complaints and service bottlenecks calmly, achieving full client satisfaction in accordance with store policy.

Law Enforcement & Administrative Intern - Philippine National Police (PNP) Units - 403rd Maneuver Co. RMFB 4A | Malvar & San Jose Police Stations

(2022 - 2023)

• Records & Blotter Management: Logged, cataloged, and digitized 200+ police blotter entries and incident reports with zero recorded administrative errors.
• Official Dispatch Tracking: Supported administrative personnel in archiving sensitive files, tracking internal dispatches, and maintaining database security protocols.

Public Safety & Inspection Intern - Bureau of Fire Protection (BFP) - Cuenca, Batangas

(2023-07 - 2023-07)

• Safety Compliance Inspections: Assisted senior inspectors during 15+ fire safety evaluations of commercial establishments to ensure adherence to national building codes.
• Application Processing: Processed fire safety clearance logs and systematically organized station archives, reducing retrieval time for public safety records.

Legal & Administrative Trainee - Agbing Notarial and Realty Services - San Jose, Batangas

(2018-07 - 2018-07)

• Document Verification & Archival: Reviewed, sorted, and logged legal instruments, real estate titles, and notarization records to ensure compliance with filing standards.
• Client Records Administration: Managed client intake documentation and scheduled consultations, facilitating efficient office operations.

Community & Environmental Leadership Volunteer - SMNI Environmental Campaign - Cuenca, Batangas

(2023-06 - 2023-06)

• Participated in public environmental sustainability awareness programs and municipal tree planting initiatives in coordination with local government units.

Bachelor of Science - Criminology - Kolehiyo ng Lungsod ng Lipa (2023-07)

Senior High School (With Honors) - Saint Joseph Academy (2017 - 2019)