Jerica Sopronio

Results-driven Assistant Restaurant Manager with strong experience in operations, team leadership, and customer service. Skilled in shift management, inventory control, and driving sales while ensuring safety, sanitation, and profitability. Committed to delivering excellent guest experience and leading high-performing teams.

Shift Manager Trainee - Golden Arches Development Corporation (McDonald's PH)

(2022-01 - 2022-07)

Assistant Restaurant Manager - Jollibee Foods Corporation (Twin Light Food Choices Inc.)

(2022-09 - 2026-06)

• Resolves guest inquiries and concerns to ensure exceptional service and continuously improves guest experience.
• Manages inventory by monitoring stock levels, ensuring product quality, and maintaining availability.
• Plans and executes sales-driving activities, including community engagement and marketing events.
• Analyzes guest traffic and sales forecasts to set weekly and monthly targets.
• Supports the development and implementation of marketing strategies to increase revenue.
• Ensures adherence to all safety, sanitation, and cash-handling protocols.
• Maintains food safety procedures and reinforces compliance with service providers.
• Upholds leadership standards and promotes a high-performing team culture.
• Trains and coaches staff on policies, safety, and service excellence.
• Drives performance, engagement, and team goal achievement.

Bachelor of Science - Office Administration - Cavite State University - Imus Campus (2016 - 2020)

Certificate - Computer Literacy Program (Module II Computer Hardware, Software and Graphic Design) - Datacom Institute of Computer Science and Technology (2015-06 - 2015-10)