Juhaira Umpar

Adaptable and dependable professional with over 9 years of hands-on experience across administrative support, HR operations, ticket resolution, and e-commerce virtual assistance. Skilled in maintaining accurate records (201 employee files), managing Shopify operations, tracking inventory, and delivering reliable client communication. Holds a Bachelor's degree in Accounting Technology, offering a solid mix of data accuracy, organizational efficiency, and clear communication to support growing businesses remotely.

HRIS & Help Desk Officer at Awesome CX by Transcom (2017-01 – 2026-08)

• Managed digital repository for 201 employee records, maintaining high data accuracy, confidentiality, and smooth updates.
• Handled internal Help Desk support tickets, troubleshooting inquiries efficiently while keeping high user satisfaction.
• Supported employee onboarding, contract preparation, and database administration across HRIS platforms.
• Compiled operational reports using Microsoft Excel to provide leadership with clear, timely data.
• Worked closely with cross-functional teams to keep administrative tasks running smoothly and on schedule.

Virtual Assistant & E-Commerce Operations Support at Prasads Home & Garden (2023-01 – 2025-01)

• Provided remote operational support for an active e-commerce store, managing daily administrative tasks independently.
• Maintained product listings, basic updates, and customer details on Shopify.
• Tracked inventory levels across spreadsheets and updated internal stock tracking systems.
• Communicated professionally with clients and customers via email, answering questions and resolving issues promptly.
• Organized digital files, schedules, and daily workflow documents to keep operations organized.

Bachelor of Science in Accounting Technology – University of Mindanao (2017-01)