Cyrel Mae Ocaña

A meticulous professional well-versed in providing quality administrative and customer service support, through effectively handling remote office procedures and calls. Effectively able to meet, set deadlines and process information through well-honed research skills.

Customer Service Agent - Molina Healthcare

(2021-06 - 2022-07)

• Provide accurate coverage, doctors, and facility information.
• Share claims history and benefit details, including deductibles and copays.
• Assist with appointments, referrals, and medical records.

Customer Service Agent - American Express Travel

(2022-07-19 - 2023-08)

• Handle travel reservations, cancellations, and itinerary changes accurately.
• Manage outbound calls and address customer inquiries and concerns.
• Resolve travel issues such as delays, lost luggage and emergencies.

Real Estate Virtual Assistant - Stealth Agents

(2023-01 - 2023-10)

• Market properties, coordinate open houses, and schedule showings.
• Meet with potential buyers, qualify them, and arrange property tours.
• Negotiate offers and repair requests on behalf of clients.

B2B Sales Specialist - Fone Rep Solutions Co. Ltd

(2024-01 - 2024-03)

• Document call details and update customer information accurately.
• Process orders, forms, and applications efficiently.
• Provide clear product and service information to customers.

Marketing Specialist - Keepers Commercial Cleaning

(2024-05 - 2025-01)

• Schedule follow-up appointments for sales representatives via call or in-person visits.
• Follow up with leads to ensure satisfaction and move them through the pipeline.
• Maintain accurate call logs and appointment details in the CRM.

Technical Service Representative - Verizon Fios Sales and Service

(2025-01 - 2025-03)

• Provide accurate product details and clarify features, benefits, and differences.
• Handle billing concerns, including negotiating overdue payments.
• Verify and correct service orders to ensure accuracy.

Administrative Assistant - WholeBuilt Fitness

(2025-03 - 2025-12)

As the Administrative Assistant at WholeBuilt Fitness, I played a key role in supporting day-to-day business operations, ensuring seamless communication, client satisfaction, and effective workflow for a fitness-driven environment. My role combined strong organizational skills with customer service excellence, enabling the team to focus on health and performance while I managed the back-end efficiency.

General Virtual Assistant - Comprehensive Prosthetics and Orthotics

(2025-12 - 2026-03)

• Make outbound calls and schedule consultations for the sales team.
• Accurately input and maintain customer information in the system.
• Represent the company professionally during all communications.
• Ensure compliance with company standards and deliver timely reports.

Bachelor of Science - Business Administration - Major in Marketing Management - St. Cecilia's College Inc (2024)

Computer Information Technology (ICT) - St. Cecilia's College Inc (2020 - 2022)