Jerson Garet

Desktop Support Technician with 3 years and 4 months of IT support experience at TTEC Dumaguete. Experienced in troubleshooting network, hardware and software issues, remote support, ticket management, and working with different teams to resolve technical problems. Known for strong problem-solving skills, careful listening, and providing friendly, efficient support. Quick to identify the root cause of issues and committed to delivering reliable solutions and a positive customer experience.

Desktop Support Technician - TTEC - Dumaguete Site

(2023-03)

• Troubleshoot and resolve desktop, hardware, and software issues for on-site employees.
• Install, set up, maintain, and repair computers, peripherals, and business applications.
• Perform PC imaging, workstation setup, hardware replacements, system upgrades, and device refreshes.
• Carry out site maintenance, technical support, and compliance tasks to keep systems running smoothly.
• Maintain Active Directory and MECM by performing user, device, and asset cleanup.
• Serve as the site IT point of contact for device refreshes, deployments, and other IT projects.
• Use MECM and Tanium to monitor device health, software compliance, and system performance.
• Manage and prioritize support tickets, ensuring timely resolution and accurate documentation.
• Track IT assets and prepare inventory, deployment, and stock reports.
• Create daily and weekly reports on IT incidents, ticket trends, and recurring issues.
• Work with regional IT teams to resolve complex hardware, software, network, and server-related issues.
• Provide friendly and timely technical support while keeping users informed throughout the resolution process.

Freelance Photo Editor - Arbor Lane Studios

(2022-01 - 2022-12)

• In charge of coordinating photo assignments by culling, editing, quality checking, exporting throughout
• Support these systems through remote access or site visits as needed by the clients.

Part-Time IT Technician - TerraTek Business Consulting and Services

(2022-04 - 2023-02)

• Responsible for installing, maintaining and repairing hardware & software components of the organization's computers/servers.
• Support these systems through remote access or site visits as needed by the clients.

Email/Chat Support Specialist - ECE Contact Centers Dumaguete

(2018-12 - 2021-12)

• Responded to customer queries via email or chat.
• Documented customer interactions.

Floorwalker - ECE Contact Centers Dumaguete

(2019-09 - 2020-03)

• Evaluate the performance of team members
• Ensure that correct procedures are followed and routinely give directions to team members on what to do and how to improve
• Perform coaching on struggling team members.

Data Technician - SPI Global

(2014-06 - 2019-11)

• Develop material for print and digital media using desktop publisher.
• Utilize designs that meet company's aesthetic and style guidelines.
• Collaborate with Graphic Designer to ensure text, layout specifications and other components complement one another.
• Create or work on blogs and company website content, as well as brochures, newsletters, brochures, forms and other materials

B.S. - Industrial Technology Major in Computer Technology - Negros Oriental State University (2010-06 - 2014-03)