Mae R

Experienced Customer Support, Customer Success, CRM Operations, and Operations Support Professional with 17+ years of combined experience in customer service, client communication, CRM management, database administration, workflow coordination, and administrative support. Skilled in managing customer inquiries, coordinating appointments, managing schedules, maintaining accurate records, coordinating day-to-day operations, and supporting international clients through structured processes. Brings extensive experience supporting U.S. and Canada-based clients with strong organizational skills, attention to detail, and the ability to work independently in a remote environment.

Customer Success & CRM Operations Specialist at Remote (2013-10 – 2026-03)

Provided remote customer support, customer success, CRM administration, and operations support to U.S. and Canada-based clients by managing customer communication, coordinating appointments, maintaining databases, documenting activities, and supporting day-to-day business operations.

• Managed customer communication through phone, email, SMS, and CRM platforms by responding to customer inquiries and service requests, documenting interactions, coordinating follow-ups, and maintaining accurate customer records.
• Maintained an 8,000+ contact database by organizing customer information, tracking communication history, and supporting structured follow-up processes.
• Documented customer interactions, updates, and next steps to ensure accurate records and efficient team coordination.
• Coordinated appointments and consultations by scheduling activities, confirming appointments, communicating with customers, identifying customer needs, and ensuring a positive customer experience.
• Utilized CRM platforms and digital communication tools while adapting to different client workflows and business processes.
• Followed established SOPs, structured workflows, and client-specific procedures while maintaining consistent service quality and accurate task completion.
• Conducted customer follow-ups and check-ins, documented outcomes, and maintained accurate records to support ongoing customer engagement.
• Organized and prioritized customer requests, tracked follow-up activities, and maintained efficient workflows to support timely completion of administrative tasks and day-to-day operations in a remote environment.

Customer Service Associate at BPO Industry (2006-05 – 2013-03)

Built a strong foundation in customer service while supporting international clients in fast-paced BPO environments.

• Assisted customers with account inquiries, service concerns, and issue resolution while maintaining professional communication.
• Documented customer interactions accurately and followed established processes to ensure timely resolution.
• Adapted quickly to different client accounts, systems, and workflows while maintaining service quality standards.

Master of Business Administration in MBA – Silliman University

Bachelor of Science in Business Administration – Management – Silliman University