Jessa

Dedicated Human Resources/Administrative Professional with over 7 years of experience supporting HR operations, recruitment, trainings, payroll, and employee relations across corporate, government, and virtual environments. Adept at managing personnel records, HR databases, and compliance with labor regulations, while providing high-level administrative support to leadership teams. Skilled in recruitment coordination, onboarding, employee engagement, timekeeping, benefits administration, and training evaluation.

Proficient in tools such as Recruitment Platforms, Go High Level, familiarity of CRM, SAPHRON, Trello, Google Workspace, HRIS and Excel-based HR systems. Known for strong organizational, communication, flexibility and problem-solving abilities, ensuring accuracy, efficiency, and confidentiality in all HR and administrative processes. Committed to fostering efficient, compliant, and people-focused workplace environments.

HR Executive /Coordinator at DOVV Sales Inc. (2022-12 – 2026-04)

• Provide high-level administrative and strategic support to the HR Director and leadership team, managing schedules, communications, and confidential HR documentation.
• Draft and edit HR policies, internal memos, and proposals, ensuring compliance with company standards and labor regulations.
• Designed and implemented an Excel-based Applicant Tracking System (ATS) to streamline candidate tracking and reporting, improving recruitment efficiency.
• Prepare detailed HR reports, presentations, and data summaries for management and decision-making.
• Coordinate recruitment and onboarding processes, including interview scheduling, offer letters, and orientation logistics.
• Support HR initiatives such as employee engagement programs, training coordination, and performance documentation.
• Maintain confidentiality and accuracy in employee files, HR records, and database systems.
• Improved recruitment efficiency by automating tracking through a custom Excel-based ATS.
• Enhanced communication consistency by creating standardized HR templates and policy documents.
• Contributed to smoother HR operations and improved cross-departmental coordination.

Admin & Sales Specialist (Virtual Assistant) at Canadian Web Designs (2021-11 – 2022-12)

• Manage customer inquiries, issues, and support requests through email, phone, and chat using Go High Level CRM for tracking and follow-up.
• Maintain accurate sales records and client data in Trello and Google Suites, ensuring up-to-date pipelines and reports.
• Execute cold calling campaigns and manage outreach sequences through Go High Level's workflow automation tools.
• Assist clients with business-related queries, providing solutions and guidance through CRM-managed communication channels.
• Generate and track leads via Kijiji, Craigslist, and social media, capturing and nurturing them through funnels.
• Conduct social media outreach to engage potential clients and drive brand awareness.
• Follow up with existing clients via automated Go High Level campaigns to gather feedback and improve customer satisfaction.
• Collaborate with sales and marketing teams using dashboards to coordinate strategies and monitor KPIs.

HR Assistant (Project-Based) at Bold Business (2021-10 – 2021-11)

• Manage virtual timekeeping and attendance monitoring, ensuring accuracy and timely reporting.
• Maintain and update employee timesheets, accurately recording attendance, overtime, and total hours worked, reducing errors by 15%.
• Track and manage employee leave records including vacation (VL), personal (PL), and sick leave (SL).
• Utilize Zoho Recruit to assist in the recruitment process such as posting job openings, screening applicants, scheduling interviews, and maintaining candidate databases.
• Manage 201 employee files and documentation through Google Drive for organized and secure recordkeeping.
• Support HR operations by assisting with sourcing, onboarding coordination, and other administrative duties as assigned by management.

HR and Admin Support at RR19, Bureau of Internal Revenue (2020-09 – 2021-10)

• Monitored and coordinated the timely submission of Regional Office clearances to the Finance Division, AHRMD, and the Office of the Regional Director, ensuring compliance with internal deadlines and audit requirements.
• Prepared and issued Certificates of Employment and Compensation accurately and efficiently for all personnel requests.
• Encoded Daily Time Records (DTRs) into attendance summaries and recomputed employee leave credits, maintaining up-to-date and error-free attendance data.
• Processed and evaluated training feedback reports after each seminar, contributing to continuous improvement of learning and development programs.
• Maintained and updated 201 personnel files, ensuring completeness, confidentiality, and accessibility for HR reference.
• Monitored training evaluation compliance to support HR performance and capability-building initiatives.
• Received, logged, and routed HR reports, requests, and communications to appropriate offices, including digital dissemination via email, enhancing communication flow across divisions.

HR Generalist at DOVV Sales Inc. (2018-08 – 2020-09)

• Assist day to day operations of the HR functions and duties.
• Provide clerical and administrative support to the HR and Admin Department.
• Process documentation and prepare reports related to personal activities, such as staffing, end-to-end recruitment, training, grievance, performance evaluations, etc.
• Coordinate communication with candidates and schedule interviews.
• Substantiate applicants' skills by administering and scoring tests.
• Conduct initial orientation to newly hired employees.
• Provides payroll information by collecting time and attendance records.
• Compile and update employee records (hard & soft copies)
• Maintains employee confidence and protects operations by keeping human resource information confidential.
• Maintains quality service by following organizational standards.
• Maintains technical knowledge by attending educational workshops; reviewing publications.
• Properly handled complaints and grievance procedures.
• Contributed to team efforts beyond by accomplishing related results as needed.

HR Data Management Specialist (Project-Based) at ITPeople (Client: IBM Business Center Inc.) (2022-04 – 2022-05)

• Delivered prompt, professional support by managing inquiries from U.S. and British employees via phone, email, and chat, focusing on salary, benefits, and HR policy concerns.
• Fostered clear, empathetic communication to ensure positive employee experiences and timely issue resolution.
• Accurately logged, tracked, and resolved cases in Zendesk, improving response times and maintaining high service standards.
• Executed end-to-end Employee Data Management (EDM) transactions with precision, ensuring accuracy, compliance, and data confidentiality.
• Generated and analyzed HR reports using SAPHRON and other HR systems to support data-driven decision-making and continuous process improvement.
• Partnered cross-functionally with HR and Payroll teams to streamline workflows, enhance operational efficiency, and strengthen internal service delivery.

HR Assistant (Project-Based) at Center for Health Services Inc. (2018-01 – 2018-07)

• Set up, organized, and maintained personnel files (both physical and digital) to ensure accuracy, completeness, and compliance with company and government standards.
• Provided guidance and administrative support to managers on HR-related matters, helping ensure consistent application of HR policies and procedures.
• Handled telephone and in-person queries from employees and external partners with professionalism and confidentiality.
• Accurately updated and maintained the HR employee database and personnel records in both soft and hard copies.
• Coordinated with the Payroll Division regarding employee ATM enrollment, DTR concerns, and pay-related issues to ensure timely salary processing.
• Assisted the Benefits Officer in ensuring compliance with government-mandated benefits and reporting requirements (e.g., SSS, PhilHealth, Pag-IBIG).
• Created and issued employee identification cards for newly hired personnel.
• Followed up on pending employee documents and forms, ensuring that all HR files are complete and up to date.
• Prepared and issued Certificates of Employment upon employee or management request.

Recruitment Assistant at OOSM Business Solution Corp. (2017-06 – 2017-12)

• Assisted management in developing a marketing map for talent sourcing esp. agents, helping identify effective recruitment channels and target candidate markets.
• Scheduled and coordinated phone, virtual, and in-person interviews, ensuring a smooth and timely recruitment process.
• Supported new hire onboarding activities, including preparing materials and coordinating employee orientation agendas.
• Served as an outbound representative (reliever), managing outgoing customer and candidate calls to generate potential leads and expand the organization's talent and client base.

HR and ADMIN Intern at Personnel Division (AHRMD), BIR National Office (2016-06 – 2016-11)

• Provide clerical and administrative support to the Personnel Division.
• Assist in managing the flow of paperwork such as sorting, alphabetizing the papers.
• Performs functions that are assigned by the superiors.

Bachelor of Science in Business Administration in Human Resource Development Management – University of Caloocan City (2013 – 2017)

Certificate of Professional Education in Secondary Education Major in English and Social Science – Davao Doctor's College (2025)