Jessica Danan

Dynamic cargo agent and Inside Sales Representative in aviation sales. Expertise in managing shipments, ensuring compliance with safety standards and optimizing workflows for timely deliveries. strong communicator dedicated to building positive relationships with clients and enhancing service quality in the transportation sector.

Passenger Service Agent - AIR ASIA AIRLINES

(2020)

• Ensure smooth airport operations by checking in passengers, verifying travel documents, managing baggage and assisting at boarding gates.
• Responsible providing customer service, handling flight inquiries and resolving issues like delays or cancellations.

Cargo Agent Operation and Booking Reservation - JAPAN AIRLINES

(2023-01 - 2024-12)

Manages the loading, unloading, documentation and security of air cargo.

• Manage warehouse operations, while utilizing specialized systems like JAL e-cargo for bookings and arranging outbound routing shipments.
• Documentation and Compliance. Reviewing shipping documents, calculating rates, ensuring customs compliance and processing airway bills.
• Cargo Handling. Inspecting freight for damages, assembling cargo for transport and managing loading operations.
• Safety and Security to ensure cargo is properly secured, performing safety checks

Inside Sales Representative - UNITED AIRLINES/CARGO

(2024-01 - 2026-12)

Involves managing and optimizing cargo sales and processes, ensuring efficient customer service. Responsibilities include handling client inquiries and maintaining accurate cargo bookings and rates

• Arrange cargo reservations and bookings for both online and interline.
• Monitors the flights both online and interline.
• Assist inquiry via emails or calls from customers regarding commodities, transit, routing and others.
• Sending email booking confirmations to the customers and Daily telesales / telemarketing information with customers.
• Monitors all shipments from origin to final destination and updates to the customers.
• Coordinate with our counterpart stations and airlines partners for booking requests and other concerns.
• Checking inputted rates and fixing errors in the system.
• Coordinate and monitor issues from the operations team such as offloaded, late documents/cargo.
• DO A BUILD-UP PLAN IN AIR CARGO (The process of consolidating cargo onto flat aluminium sheets called pallets, or into standardized containers that are shaped to fit into different parts of the Aeroplan)

Bachelor of Science - Tourism Management - ARELLANO UNIVERSITY (2015 - 2019)