John joven Ladines
Customer Service Representative / Freelance Sales Agent
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About
Customer Service Representative and Sales Agent with 2+ years of experience supporting Australian and international clients in customer service, inbound and outbound sales, and lead generation. Skilled in CRM systems, appointment setting, inbound/outbound sales, and delivering excellent customer experiences. Consistently recognized as a top-performing sales representative and proficient with Microsoft 365, Google Workspace, Microsoft Dynamics 365, Canva, and ChatGPT.
Experience
Customer Service Representative / Freelance Sales Agent - Australian-Based BPO Company | Datagen Facilities OPC | Wine Concierge Club (Australia-Based)
(2023-11 - 2025-01)
- Handled customer inquiries through phone, email, and chat while providing excellent customer service.
- Managed inbound and outbound sales and consistently ranked among the Top 10–15 sales performers.
- Generated and qualified leads through digital platforms and scheduled appointments for prospective customers.
- Conducted cold outreach, follow-ups, and appointment setting.
- Maintained accurate customer records, CRM records, and sales pipeline using Microsoft Dynamics 365 and CRM systems.
- Built strong customer relationships and supported sales conversions.
- Resolved customer concerns while meeting daily and monthly performance targets.
Education
Bachelor of Science - Hospitality Management - University of Perpetual Help System (2023-08)
