Jether Patalinghug
IT Help Desk
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About
I am a tech-savvy professional who seamlessly blends strong technical literacy with a proven track record in sales and excellent customer service. My robust technical toolkit includes hands-on experience with Azure, Active Directory, and MS 365, allowing me to manage cloud infrastructure and user access efficiently. A natural problem-solver, I possess sharp troubleshooting skills to resolve complex technical issues swiftly while maintaining a client-focused approach.
Additionally, I stay ahead of the technology curve with a strong foundational knowledge of Generative AI, enabling me to leverage cutting-edge tools to optimize workflows and deliver modern, high-value solutions.
Experience
IT Help Desk - TATA Consultancy Services
(2025-08)
- MANAGES SOFTWARE PROCESS AND ADMINISTRATING ACTIVE DIRECTORY INCLUDES SOFTWARE MANAGEMENT AND ACESS GRUANTING.
- WE MANAGES L1 TECH SUPPORT TCIKET ASSIGNMENTS.
CUSTOMER SERVICE & TECH SPECIALIST ( T-MOBILE ) - IQOR - DAMARINIAS
(2023-01 - 2025-08)
- ANSWER INQ OF CUSTOMER REGARDING BILLLS ANDACCOUNT SPECIFICS ALSO SPECIALIZED FOR TECH CONCERN FOR SERVICE AND PRODUCT OF THE COMPANYY ( T-MOBILE )
CUSTOMER SERVICE ( VERIZON ) - SYKES / SITEL - ALABANG
(2022-07 - 2022-12)
- ANSWER ACCOUNT-SPECIFIC CONCERN OF THE CUSTOMERS LIKE BILLING, UPGRADES, AND ACCOUNT INFO.
SALES REPRESENTATIVE ( VERGIN MEDIA) - CONCENTRIX - MAKATI
(2020-02 - 2022-07)
- SALES REPRESENTATIVE COLD CALLS THE EXISTING CUSTOMERS OF VERGIN MEDIA TO OFFER UPGRADES OR CROSS-SELLING PRODUCTS OF THE COMPANY.
KITCHEN HEAD / HEAD CHEF - SHAKEY NEW VENTURE
(2019 - 2020)
- ALIGN THE KITCHEN STAFF TO FOLLOW THE STANDARDS IN KITCHEN OPERATIONS AND ALIGN THE PRODUCT BASED ON THE QUALITY CONTROL STANDARDS OF SHAKEYS
Education
BS - Hotel and Restaurant Management - Cavite State University Main Campus (2015 - 2019-06)
Governor Ferrer Memorial National High School (2011 - 2015)
San. Francisco Elementary School (2006 - 2011)
