Princess May

To obtain a position which will offer a variety of challenges and responsibilities where my abilities and skills can be fully utilized that will prepare me as a professional in my field in the future.

Compliance associate - International Branding Development

(2017-01 - 2018-04)

• Contacting Customers for Banking information
• Assisting customers in Finance and Bitcoin
• Tracking Finance
• Collecting Identity Documentations

CSR / Technical Advisor - VXI (eBay)

(2018-04 - 2019-01)

• Assisting customers about E-commerce platforms
• Handles technical and website concerns
• Processing payment

CSR - Concentrix Clark (Capital One US)

(2019-01 - 2020-04)

• Taking inbound customer service call for general query
• Handles Credit Card concerns
• Fraud Analyst
• Dispute Analyst

Back Office Support - Concentrix Clark (Capital One US)

(2020-04 - 2021-07)

• Analyzing Documents from customer about Dispute concerns
• Communicating with Merchant about Fraud concerns
• Decisioning customer dispute
• Analyzing chargeback data
• Reviewing transactions for fraudulent and suspicious trends

Order Support - Majorel Clark

(2021-07 - 2022-11)

• Tracking Electronics Order for customers
• Sending email about Information updates
• Calling customers about their Electronic Orders
• Processing payment
• Investigating Shipment
• Fraud and Dispute concerns

Technical Advisor - Teleperformance Clark

(2022-11 - 2026-04)

• Helping customer with technical issues with their devices
• Setting up appointment at the store for device inspection
• Diagnosing devices for potential issues
• Prcessing repairs and replacements
• Processing refunds for purchases
• Fraud and Dispute concerns

Email support part time - Shopify assistant

(2025-11 - 2026-04)

• Helping customer with order status
• Processing replacements
• Fullfiling orders
• Processing refunds and disputes
• Process shipping labels

Business in Science and Tourism - Business in Science and Tourism - GUA GUA NATIONAL COLLEGE