Erica Corton

Assists customer to any of their general or technical concern, in line with enhancing the needs of additional equipments to get the best experience from using a product either via phone, live chat or email.

Customer Support Representative at Intelassist Inc. (2025-06 – 2026-02)

During my time at Intelassist Inc., I provided technical support for kitchen appliances, guiding customers through systematic, remote troubleshooting steps to resolve standard concerns. For more complex mechanical or electrical issues, I properly documented the case details and escalated them to field technicians for further on-site diagnostics and repair.

Customer Support and Sales Representative at Concentrix (2024-04 – 2025-06)

I successfully managed my first blended account, delivering omnichannel support across phone, live chat, and email channels. In this role, I coordinated comprehensive logistics for both corporate and leisure travel, managing bookings for tours and transportation. I specialized in custom itinerary planning, meticulously matching group dynamics, budgets, and personal preferences with the optimal activities and local experiences each destination had to offer.

Technical Support Representative at Transcom Asia PH (2019-02 – 2024-04)

• TalkTalk (UK Telco): I assist customers with technical diagnostics for internet, landline, email, and television connection issues. My structured approach to remote troubleshooting successfully resolves most service disruptions immediately, while more complex issues are accurately escalated to field service technicians.
• Samsung (US Telco): In Samsung, we support customers not just with appliance troubleshooting but with mobile plan management too. We specialize in identifying cost-effective, tailored mobile solutions and ensuring clients take full advantage of active promotional offers. In my previous role, we also processed product defect refund claims within a strict 7-day purchase window.
• Comcast (US Telco): My responsibilities with Comcast primarily involved back-office technical operations, where I configured and optimized router and modem hierarchies to ensure uninterrupted internet connectivity for business clients. Additionally, I managed customer communications, guiding clients through network updates and coordinating the distribution of complimentary hardware upgrades.

– Project 3 Elementary School (2006-06 – 2012-03)

– Quirino High School (2012-06 – 2016-03)

– World Citi Colleges - Quezon City (2016-08 – 2018-05)