Jid Heramil
Operations and Client Support Professional
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About
Highly motivated operations and client support professional with hands-on experience in maritime leadership, logistics coordination, billing administration, and customer service. Skilled in managing accounts, maintaining records, resolving client concerns, and supporting operational efficiency. Known for reliability, attention to detail, and excellent communication. Seeking a role in sales, account management, or operations where I can contribute to business growth and service excellence.
Experience
Third Officer - Gothong Southern Shipping Inc. / Southern Regent Shipping
(2022-03)
- Supported daily vessel operations and ensured compliance with safety and regulatory standards.
- Maintained operational reports, certification records, and documentation to ensure readiness and prevent delays.
- Assisted in risk monitoring and implementation of corrective actions to maintain operational continuity.
- Coordinated with crew and management to ensure smooth execution of operational procedures.
Operation Manager - ALD Sea Transport - Ormoc City, Leyte
(2019-11 - 2021-02)
- Supervised daily logistics operations including container dispatch and cargo release.
- Coordinated with clients regarding delivery schedules, documentation, and service concerns.
- Supervised the full billing cycle, including invoicing, collections follow-ups, and procurement paperwork.
- Prepared operational and sales reports to support management decisions.
- Monitored fleet movements to ensure timely shipment processing.
Customer Service Representative - Convergys / Teleperformance - Cebu City
(2016-10 - 2019-03)
- Provided technical support for internet, cable, and voice services.
- Handled billing inquiries, service requests, and travel bookings while meeting KPIs.
- Documented customer interactions in CRM systems for accurate tracking and resolution.
- Managed high call volumes while maintaining professionalism and customer satisfaction.
Billing Staff - Cebu CFI Community Cooperative
(2013-08 - 2014-02)
- Processed and maintained member insurance policies and monthly billing records with attention to accuracy and compliance.
- Handled end-to-end claims processing for hospitalization and death benefits, ensuring timely review and proper documentation.
Education
Bachelor of Science - Marine Transportation - University of Cebu Lapu-Lapu Mandaue (UCLM) (2014-06 - 2016-10)
Bachelor of Science - Business Administration - Western Leyte College (2009-06 - 2013-03)
High School Diploma - New Ormoc City National High School (2005-06 - 2009-03)
