Reyster Lim

Highly adaptable professional with 5+ years of experience in technical operations and data analysis. Rapidly promoted to IT Supervisor within 3 months for stabilizing critical network infrastructure and implementing security systems. Skilled in catalog integrity, data quality control, and technical support.

Global Enrichment Specialist at OP360 (2024-05 – Present)

Manage product updates, consolidations, and breakouts for e-commerce website. Perform quality assurance and mentor new team members.

• Manage product updates, consolidations, and breakouts via Jira for the live e-commerce website
• Perform strict quality assurance on supplier requests, escalating complex issues to internal support teams
• Mentor new hires on data enrichment workflows, Jira ticket management, and QA protocols
• Earned multiple 'Top Performer' recognitions for high accuracy, efficiency, and peer support

Content Outreach Specialist at OP360 (2021-05 – 2024-05)

Executed supplier communications and supported transition to streamlined ticketing system. Coached team members on B2B communication.

• Executed inbound/outbound communications (calls and emails) to Wayfair suppliers to retrieve missing product specs, media, and legal documents
• Supported the team's transition from manual email outreach to a streamlined Jira ticketing system
• Coached new team members on B2B supplier communication and system navigation
• Compiled missing data and handed off completed files to the validation team to ensure catalog compliance

IT Supervisor and General Services Dept. Head at MacBuilders - Ormoc MAC Mercury Hardware (2020-02 – 2021-04)

Achieved rapid promotion to IT Supervisor. Stabilized network infrastructure and implemented security systems.

• Achieved promotion to IT Supervisor in just 3 months due to leadership and technical impact
• Stabilized mission-critical network connections and implemented full CCTV security infrastructure
• Boosted market visibility and sales through cross-functional social media promotion

Remote Freelance Virtual Assistant at Direct Deals (2019-12 – 2020-12)

Managed administrative workflows and digital file systems on a part-time schedule.

• Managed administrative workflows and digital file systems on a dedicated part-time schedule

Technical Sales Specialist at Greenware (2018 – 2020)

Configured custom PC hardware and executed technical sales.

• Configured custom PC hardware and executed technical sales

Technical Service Provider at Linde Café (2018 – 2020)

Provided frontline network troubleshooting and support.

• Provided frontline network troubleshooting and support

Bachelor of Science in Computer Engineering – Western Leyte College of Ormoc (2014 – 2019)