Joward Uy
Technical Support Specialist | Back Office Operations
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About
Detail-oriented Technical Support Specialist with over 9 years of experience in customer care and technical troubleshooting for global electronics leaders. Proven expertise in back-office administration, multi-channel support (Voice, Chat), and hardware diagnostics. Committed to streamlining repair processes and enhancing user satisfaction through efficient problem-solving.
Experience
Technical Support Representative - Foundever - Pasig City
(2018-01 - 2025-04)
- Managed end-to-end processing of "free of charge" part requests for the full LG product line.
- Authenticated Proof of Purchase (POP) and audited account details to ensure warranty compliance.
- Coordinated the update, rescheduling, and cancellation of technical repair requests via multi-channel platforms.
- Provided expert-level diagnostics for LG mobile devices and gadgets via voice support.
Technical Support Representative - Transcom - Pasig City
(2017-07 - 2017-12)
- Provided expert-level diagnostics for Samsung mobile devices and gadgets via voice support.
- Facilitated the scheduling of repair appointments, ensuring high customer retention and hardware uptime.
Customer Care Officer - PTI - Manila City
(2014-08 - 2016-12)
- Processed and validated new customer applications for internet service onboarding.
- Resolved customer queries regarding internet service packages and technical specifications.
Education
Bachelor of Science - Computer Science - STI College Tacloban (2009-06 - 2013-04)
