Joward Uy

Detail-oriented Technical Support Specialist with over 9 years of experience in customer care and technical troubleshooting for global electronics leaders. Proven expertise in back-office administration, multi-channel support (Voice, Chat), and hardware diagnostics. Committed to streamlining repair processes and enhancing user satisfaction through efficient problem-solving.

Technical Support Representative - Foundever - Pasig City

(2018-01 - 2025-04)

• Managed end-to-end processing of "free of charge" part requests for the full LG product line.
• Authenticated Proof of Purchase (POP) and audited account details to ensure warranty compliance.
• Coordinated the update, rescheduling, and cancellation of technical repair requests via multi-channel platforms.
• Provided expert-level diagnostics for LG mobile devices and gadgets via voice support.

Technical Support Representative - Transcom - Pasig City

(2017-07 - 2017-12)

• Provided expert-level diagnostics for Samsung mobile devices and gadgets via voice support.
• Facilitated the scheduling of repair appointments, ensuring high customer retention and hardware uptime.

Customer Care Officer - PTI - Manila City

(2014-08 - 2016-12)

• Processed and validated new customer applications for internet service onboarding.
• Resolved customer queries regarding internet service packages and technical specifications.

Bachelor of Science - Computer Science - STI College Tacloban (2009-06 - 2013-04)