Egg Donor Coordinator at Lucina Egg Bank (2023-11 – 2024-06)
Served as the primary point of contact for prospective donors in a remote, US-based healthcare setting — conducting intake interviews and handling inquiries with professionalism and empathy.
- Coordinated end-to-end medical screening with external clinics and international laboratories, including bloodwork, ultrasound, drug testing, and genetic testing.
- Maintained meticulous medical checklists, health records, and reports — ensuring every document was accurate, complete, and audit-ready.
- Prepared legally binding donor agreements, ensuring clarity and compliance with regulatory requirements.
- Managed procurement of medicines and laboratory tests, tracking fulfilment and costs against requirements.
- Worked daily in ScriptSure, Google Workspace, and Slack across US time zones, keeping communication and documentation consistent for a distributed team.
Senior Performance Monitoring Analyst at Energy Development Corporation (EDC) (2024-01 – Present)
- Track operational and financial performance against targets, analyzing revenue, cost, and cost per kWh and reconciling figures across multiple source systems for accuracy.
- Deliver weekly reporting to top management and monthly reporting to the Management Committee, working to fixed cycles with no supervision required.
- Build Looker Studio dashboards that replaced manual reporting, giving stakeholders self-serve visibility into account and cost performance.
Collection Monitoring Officer at Perpetual Help Community Cooperative (PHCCI) (2019-01 – 2024-12)
- Managed outstanding account recovery across a 12-branch portfolio — reviewing account balances, verifying amounts owed, and driving follow-up until accounts were resolved.
- Handled a high volume of inbound and outbound collection calls, explaining balances clearly and negotiating payment arrangements while keeping the conversation courteous and solutions-focused.
- Established and led a project-based Tele-Collectors team during the pandemic, then institutionalized it as a permanent Tele-Counselor function in every branch — setting call targets and coaching to them.
- Developed restructured payment products and collection policies for distressed account holders, protecting recovery while keeping accounts current.
- Pioneered a coop-wide Delinquency & Collection Monitoring Tool in Excel, replacing manual tracking and reducing report preparation time.
- Monitored collection efficiency and Portfolio-at-Risk across all branches and reported the metrics used directly in top-management decisions.
- Designed a personnel performance evaluation tool for field and office collection staff, then analyzed the output to pinpoint productivity gaps.
- Consistently met KPI, quota, and target commitments across the collections function.
Assistant Internal Auditor at Perpetual Help Community Cooperative (PHCCI) (2015-01 – 2019-12)
- Detected and exposed major fraudulent activity, leading directly to tightened operating procedures and strengthened internal controls.
- Developed audit scopes and programs, documented findings meticulously, and delivered recommendations adopted by management.
- Applied advanced data mining and Excel analysis across transaction records to support conclusions with evidence rather than sampling assumptions.
- Completed audit visits to 10 branches and 8 satellite offices, assessing compliance and identifying control gaps.
Collection Clerk / Teller at Perpetual Help Community Cooperative (PHCCI) (2013-01 – 2015-12)
- Reviewed receivable accounts, verified balances, and used skip tracing to locate hard-to-reach debtors, enforcing payment plans against section KPIs and quotas.
- Handled difficult collection conversations with professionalism and negotiation, de-escalating disputes without losing the payment commitment.
- Served as teller — received, validated, and posted office and field cash collections with accurate, fully documented handling and issued receipts to payers.
- Prepared collection reports and trained incoming team members on process and call handling.
Accounting Clerk / Payroll Clerk at Perpetual Help Community Cooperative (PHCCI) (2008-01 – 2013-12)
- Performed bank reconciliations, posted transactions, and prepared check vouchers for loan releases and supplier payments.
- Prepared and posted journal entries and processed inter-branch deposits, payments, and withdrawals.
- Covered full-time payroll duties and government remittances for four months as alternate payroll clerk.
- Produced monthly loans-receivable, inter-branch, and expense monitoring reports for the Collection Section.
Bookkeeper (Freelance / Part-Time) at Multiple SME clients (2007-01 – 2023-12)
- Owned full-cycle bookkeeping: transaction recording, general ledger, AP/AR, invoicing, bank reconciliation, and payment posting.
- Prepared financial statements and managed payroll end to end, including statutory deductions and remittances.
