Joan Balonga

Experienced in managing retail operations, leading teams to achieve sales targets and ensuring customer satisfaction. Skilled in inventory control, staff training, and visual merchandising. Committed to creating a positive shopping experience and fostering strong customer relationships.

Store Manager - Allday Marts Inc. - Vista Mall Tanza Cavite

(2019-05 - 2026-07)

• Managed day to day store operations, including stocks levels, staff rotas, and customer service standard.
• Managed store budget, controlling expenses to ensure financial targets were met.
• Oversaw inventory management, reducing stocks loss through effective control measures
• Handled customer management, offering solutions that maintained satisfaction and loyalty.

Supermarket Supervisor - Metro Retail Store Group Inc - Fora Mall Tagaytay

(2016-12 - 2019-05)

• Created work schedules and assigned daily shifts to maintain adequate team coverage and support operational needs
• Managed day-to-day work activities to ensure smooth department operation and achievement of production goals.
• Prepared reports on sales, inventory counts, and staff hours to provide insights for management decision-making.

Corporate Officer - Waltermart Supermarket - Manggahan General Trias, Cavite

(2005-02 - 2016-12)

• Managed corporate sales, ensuring accurate transaction, high customer standards and effective inventory control and payment collection.
• To ensures that sales target has been achieved all throughout the operation.
• Telemarketing and outbound sourcing of new corporate client offering company pantry and janitorial supplies and other employee benefits such as rice subsidy, employee incentives, and office supplies.
• Coordinated merchandising to guarantee stock availability and timely delivery from suppliers based on customer purchase orders.
• Monitored stocks levels to align with purchase orders.
• Process Sales Invoice and ensure that the quotation and PO is matched.
• Collected and remitted payments to treasury post-delivery

Store Admin Officer - Waltermart Supermarket Inc. - Manggahan General Trias Cavite

(2011-06 - 2012-06)

• Administered property and equipment to enhance operational value.
• Manage workforce allocation to optimize team performance.
• Coordinated waste disposal processes to maintain regulatory compliance.

Category Team Leader - Fresh and Food - Waltermart Supermarket Inc.

(2005-02 - 2011-06)

• Supervised total category by monitoring stock availability ensuring 100% completeness and freshness of fresh item (Customer Service Level and Supplier Service Level based on TOP SKU’s)
• Oversaw team dynamics, facilitating training sessions that enhanced staff skills and contributed to improved service quality.
• Designed product displays and implemented promotional items in the store to enhance customer engagement.

Department Buyer - Fairmart Department Store - Araneta Cubao Quezon City

(2000-05 - 2005-02)

• Negotiated contracts with suppliers, focusing on terms of payment, delivery schedules, and quality standards.
• Developed and maintained strong relationships with suppliers to secure the best prices and quality.
• Purchased supplies with optimum quality for business need and budget goals.
• Managed procurement costs, guaranteeing expenditures never exceeded allocated budget.
• Monitored stock levels and initiated reordering processes to prevent stockouts and overstocking.

Bachelor of Science - Buss.Mgt.- Economics - Cavite State Univeristy (1996 - 2000)