Joanna mae Acode

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or a situation that I am presented with. I am also excellent in working with others to achieve a certain objective on time and with excellence.

Events Assistant Coordinator - SPC Events Planner - Dasma Cavite

(2018 - 2022)

• Assisting Groom/Brides (Prenup-Wedding-Reception)
• Registration booth & Supplier Assistant
• Occular Visits, Field Work & event runner

Customer Service Representative - The Mentor Group Professional consultant & Co. - Anabu 1D Imus Cavite

(2020-05 - 2021-01)

• answering calls, emails and chats
• assisting about their health card benefits
• provide appointments

E-commerce Chat Support - QWERTY OUTSOURCING SOLUTIONS - Imus Cavite

(2021-03-23 - 2021-05-31)

• answering emails and chats
• assisting about their orders (tracking, lost, didnt deliver, etc)
• provide solution for there concerns

Customer Service Representative - AMAZON PHILIPPINES - Three Ecom Center Moa Complex, Pasay City

(2021-10-11 - 2022-01-10)

• answeringcalls, emailsand chats
• assisting orders and delivery drivers
• handlig customer order (tracking, lost, didnt deliver, etc)
• provide solutions both customers and delivery drivers

Customer Service Representative - AMAZON PHILIPPINES - Three Ecom Center Moa Complex, Pasay City

(2022-08-15 - 2023-10-09)

• answering calls, emails and chats
• handling customers account related problem
• assisting orders (tracking, lost, didnt deliver, etc)
• provide solutions to the account and the orders

Bachelor Of Arts - Aviation Tourism - Philippine State College of Aeronautics (2015 - 2018)

Bachelor Of Science - Hotel And Restaurant Management - University of Manila (2020)