Ramil Avenido
Customer Service Representative
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About
Dedicated and results-driven professional with over 20 years of experience in inventory management, operations supervision, recruitment coordination, and healthcare customer service. Proven ability to lead teams, manage processes efficiently, and deliver excellent customer support. Strong communication, organizational, and problem-solving skills.
Experience
Customer Service Representative - QMS Manila, Inc. - Cainta, Rizal
(2021-06 - 2026-03)
- Handled healthcare patient inquiries, billing, and service concerns
- Ensured compliance with policies and confidentiality standards
- Maintained accurate documentation of interactions
- Doing medication refill, referral, setting up appointment (cancellation and re-schedule)
Recruitment Coordinator - Foundever - Pasig, Ortigas
(2017-05 - 2021-05)
- Managed recruitment processes: screening, scheduling, onboarding
- Coordinated with hiring managers and applicants
- Maintained applicant tracking systems and records
- Supported hiring events and sourcing
Area Supervisor - Power Tab Gadgets Corporation - Marikina City
(2010-04 - 2017-04)
- Supervised daily operations and team performance
- Trained and evaluated staff
- Monitored inventory and sales performance
Inventory Control Clerk - RBL Fishing Corporation - Navotas City
(2002-05 - 2010-03)
- Maintained inventory records and stock levels
- Conducted audits and resolved discrepancies
- Managed receiving and issuing of supplies
- Organized documentation and inventory systems
Education
Bachelor of Arts - Communication (Broadcasting) - Lyceum of the Philippines University (1998-06 - 2002-03)
