Joe Vanny Dimaano

Processed patient paperwork, treatment notes, and other administrative documents. Scheduled, rescheduled, and coordinated patient appointments with doctors and clinics. Verified insurance eligibility and processed prior authorizations.

Virtual Assistant - Tasman Podiatry - Health Clinic

(2022-05 - 2026-08)

• Processed patient paperwork, treatment notes, and other administrative documents.
• Scheduled, rescheduled, and coordinated patient appointments with doctors and clinics.
• Verified insurance eligibility and processed prior authorizations.
• Managed patient medical records and maintained accurate documentation in compliance with HIPAA.
• Coordinated referrals and communicated with healthcare providers to ensure timely patient care.
• Assisted patients through phone and email by answering inquiries and providing appointment support.
• Supported back-office operations, including claims processing and general administrative tasks.

Customer Service Representation - Alorica Philippines, Inc. - Bank Accounts

(2021-01 - 2022-03)

• Answer customer telephone calls regarding existing accounts; make account changes as requested.
• Respond to questions and concerns about service and escalate calls appropriately.
• Upgrade service and offer other options. Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

Relationship Account Officer, Admins Assistant - Philippine Global Communication Inc. - SMDC and SM Tenants

(2016-01 - 2020-12)

• Managed client accounts and provided regular updates on transactions and services.
• Built and maintained strong relationships with clients and business partners.
• Assisted with client concerns and resolved issues in a timely manner.
• Prepared reports, processed documents, and completed administrative tasks.
• Supported the sales team with record keeping, documentation, and database management.
• Attended client meetings and assisted with account management activities.
• Maintained sales records, expense reports, and customer information.

Bachelor of Science - Information Technology - Batangas State University – Alangilan Campus