Joecel Mejogue

Hospitality management with 14 years of progressive experience transforming daily operations into exceptional guest experiences while building high performing teams. From my beginnings in Front Office to leading multi-department hotel operations, I have developed a practical leadership style grounded in accountability, collaboration, and continuous improvement. Now seeking an opportunity to bring my experience, adaptability, and commitment to excellence to an organization that values growth, innovation, and people.

Operations Manager - THE BELLAVISTA HOTEL, CEBU - Cebu

(2026-03 - 2026-07)

I am responsible for overseeing the hotel's daily operations to ensure smooth and efficient service.

• Supervised different departments, maintained service quality, addressed guest concerns, monitored staff performance, and coordinated with department heads to achieve operational goals.

Resident Master - KOKOTEL CEBU ADIRA- KOKOGLOBAL HOSPITALITY - Thailand

(2025-09 - 2025-12)

I am responsible for overseeing the overall operations of the hotel ensuring excellent guest satisfaction, and maintaining high service standards. My goal is to create a unique guest experience by promoting a Thai and Japanese-inspired style of service, which focuses on genuine hospitality, attention to detail, respect, warmth, and anticipating guests' needs.

• Collaborated with the Sales and Marketing team to increase bookings, improve visibility, and support business growth.

Front office Supervisor -Hotel Manager - S HOTEL AND RESIDENCES, CEBU - Cebu

(2016-06 - 2025-08)

As part of the pioneering team, I contributed to the successful opening and establishment of the hotel's operations. In this role, I oversaw the hotel's overall daily operations, led the staff, ensured exceptional guest satisfaction and maintained service quality.

• Worked on increasing hotel revenue by implementing upselling strategies, monitoring room occupancy and developing promotional packages.
• Helped strengthen the hotel's online presence by monitoring OTA performance, reviewing pricing strategies, and supporting marketing initiatives to improve brand visibility and drive revenue.

Front Office staff - CEBU CENTURY PLAZA HOTEL - Cebu

(2011-08 - 2016-04)

I am responsible for welcoming guests, handling check-ins and check-outs, managing reservations, processing payments, and responding to guest inquiries. Maintained accurate guest records and handled telephone and email communications.

• Promoted hotel services and assisted with room upgrades and upselling opportunities.
• Ensured high standards of customer service and guest satisfaction throughout the guest's stay.

Stock clerk - WATSONS HEALTH AND BEAUTY CARE. AYALA CEBU - Cebu

(2010-12 - 2011-07)

I am responsible for receiving, organizing, and replenishing merchandise to ensure product availability and an orderly sales floor.

• Monitored inventory levels, checked deliveries for accuracy, and arranged products according to company merchandising standards.

Bachelor of Technology Education - Technological and Livelihood Education - University of Southern Mindanao - Kidapawan City campus