Lealuzmafe Manigos
Experienced Restaurant and Operations Manager with 14+ years of progressive leadership experience
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About
Experienced restaurant and operations manager with 14+ years of progressive leadership experience in the fast-food and customer service industry. Proven track record in team leadership, customer experience management, people development, inventory management, and restaurant operations. Promoted multiple times within McDonald's from Service Crew to Restaurant General Manager through strong performance, leadership, and operational excellence.
Currently working as an Office Staff in the Accounting Department at AICE Philippines, handling administrative and accounting support tasks with accuracy and professionalism.
Strong
English communication skills with the ability to manage teams, solve problems efficiently, and maintain high customer satisfaction standards. Seeking a remote opportunity where leadership, administrative, customer service, and operations management skills can contribute to business growth and operational success.
Experience
Office Staff – Accounting Department - AICE Philippines
- Provide administrative and clerical support to the accounting department
- Maintain and organize financial records, reports, and documents
- Assist with invoice processing, data entry, and filing tasks
- Coordinate with internal departments regarding accounting-related concerns
- Prepare reports and ensure accuracy of documentation
- Perform office support duties while maintaining confidentiality and efficiency
Restaurant General Manager - McDonald's Consolacion Coastal Road – Tayud, Cebu - Tayud, Cebu
(2025-07 - 2026-03)
- Managed overall restaurant operations, ensuring operational efficiency and customer satisfaction
- Supervised and coached restaurant managers and staff members
- Oversaw inventory management, staffing, scheduling, and performance monitoring
- Maintained compliance with company standards, food safety, and operational procedures
- Improved team productivity and service quality through leadership and coaching
Customer Experience Department Manager - McDonald's Jagobiao – Mandaue City, Cebu - Mandaue City, Cebu
(2024-05 - 2025-07)
- Handled Customer Experience Department operations and service quality improvement
- Led employee training and people development initiatives
- Managed daily operations while maintaining customer satisfaction standards
- Assisted in team supervision, reporting, and operational coordination
People Development Department Manager - McDonald's SM City Cebu - Cebu
(2023-07 - 2024-05)
- Supervised restaurant operations and staff performance
- Managed inventory monitoring and operational compliance
- Coordinated with team members to maintain efficient workflow and customer service standards
People Development Department Manager - McDonald's Cebu Northroad – Mandaue City, Cebu - Mandaue City, Cebu
(2019-05 - 2023-06)
- Led People Development and Inventory Management departments
- Conducted employee coaching, training, and performance evaluations
- Monitored inventory accuracy and operational efficiency
- Assisted management in achieving operational and customer service goals
Second Assistant Manager - McDonald's Cebu Northroad – Mandaue City, Cebu - Mandaue City, Cebu
(2014-06 - 2019-04)
- Supported restaurant operations, staffing, scheduling, and customer service management
- Assisted in supervising daily operations and team performance
- Ensured compliance with operational and food safety standards
Service Crew - McDonald's JCentre Mall – Mandaue City, Cebu - Mandaue City, Cebu
(2011-12 - 2014-06)
- Delivered customer service in a fast-paced environment
- Assisted in food preparation, cashiering, and maintaining cleanliness standards
- Demonstrated strong work ethic leading to multiple promotions
Education
Bachelor of Science - Information System - University of Cebu – Banilad Campus (2014-03)
