Reamar Pancho

I am a results-driven Virtual Assistant helping small businesses elevate their brand and grow their online presence through smart digital strategies. With a strong background in eCommerce, Customer Service, Technical Support, and the Ticketing Industry (Ticket Broker), I specialize in streamlining operations and delivering outstanding customer experiences.

Customer Support Specialist (Remote) at CS Modern Workforce Inc. (2023-11 – 2026-08)

• Responded to customer inquiries via chat, email, and phone while adhering to company-standard scripts, policies, and procedures.
• Provided quick, effective, and customer-focused solutions by identifying issues, resolving concerns efficiently, and ensuring a positive customer experience.
• Maintained strict confidentiality of customer and company information at all time.

Inventory Management Specialist at GEOS SL (2022-02 – 2023-07)

• Managed ticket inventory across primary and secondary marketplaces, ensuring accurate fulfillment and inventory tracking.
• Ensured inventory accuracy through effective use of inventory management systems.
• Monitored market values to ensure pricing accuracy and alignment with current market trends.

Retail/Financial/Technical Customer Support at Sutherland (2020-05 – 2022-01)

• Provided customer assistance across retail, financial, and technical support channels through phone, chat, and email.
• Delivered timely and effective solutions to enhance the overall customer experience.
• Provided flexible support across multiple departments to assist team operations and achieve business goals.

Contractuals (Remote-Others)

Customer Support at Amazon

Web Management (Shopify & Website Maintenance) - VA

Ticket Broker - Virtual Assistant

Shopify Product Research/Optimization - Virtual Assistant

– TALANG NATIONAL HIGH SCHOOL (2010 – 2014)