Joellyn Magarao

Results-oriented Information Technology professional with over 12 years of combined experience in higher education, government service, and information systems support, specializing in technical support, user training, and client service.

Former Information System

Analyst I at the Philippine Statistics Authority with extensive experience providing technical support, coordinating technology operations, troubleshooting hardware and software issues, and assisting users across multiple field offices. Experienced college educator and academic coordinator with a strong background in teaching Information Technology subjects, facilitating user training, and promoting digital literacy. Passionate about connecting technology with education and helping organizations improve efficiency through excellent client support, communication, and technology-enabled solutions.

Part-time College Professor at St. Mary's College of Tagum, Inc. (2024-01 – Present)

Course Taught: Living in the IT Era

• Designed and delivered engaging lessons on digital literacy and emerging technologies.
• Integrated digital tools into classroom instruction to enhance student learning.
• Guided students in the ethical and effective use of technology.

Information System Analyst I at Philippine Statistics Authority – Davao del Norte Provincial Office (2020-08 – 2022-07)

• Provided technical support for PhilSys Registration Kits and related ICT equipment.
• Installed, configured and maintained computer hardware and software.
• Assisted registration personnel with technical issues.
• Coordinated equipment deployment and maintenance across field offices.
• Prepared technical reports and maintained accurate ICT documentation supporting PhilSys operations.
• Conducted troubleshooting and preventive maintenance.
• Coordinated with regional and national ICT teams.
• Successfully supported uninterrupted PhilSys registration operations throughout Davao del Norte.
• Maintained high operational readiness of registration equipment.
• Assisted field personnel in resolving technical issues efficiently.

Department Coordinator at ACES Tagum College (2010-06 – 2015-05)

• Led departmental administrative operations and faculty coordination.
• Coordinated class schedules and academic activities.
• Assisted in curriculum planning and implementation.
• Prepared departmental reports and documentation.
• Served as liaison among faculty, students, and administrators.

College Instructor at ACES Tagum College (2005-06 – 2010-03)

Subjects handled included Information Technology and Computer-related courses.

• Designed and delivered engaging IT lessons that promoted digital literacy and technology adoption among college students.
• Prepared instructional materials.
• Evaluated student performance.
• Conducted laboratory activities.
• Mentored students in technology-related subjects.

Master of Information Technology in Information Technology – Ateneo de Davao University

Bachelor of Science in Information Technology – ACES Tagum College